About this role:
Wells Fargo is seekinganXDSeniorProductDesigner forFargo, ourAI-powered virtual assistant.
Using AI tools and technology, wedesignconversationalexperiencestoimprove financial lives and spark joy forour 30+ million customers.This role blends journey design, UI design, content curation, and prompt creation, working closely with product and tech partners to designGenAIexperiences that feel thoughtful and human.
We alloperateas empoweredexpertswithstrong designrationale,radical candor, plenty of fun, andanobsessionfor creatingdelightful, customer-first experiences.
In this role, you will:
- Design and delivercustomerexperience solutionsfor(and using)generativeAI
- Actively collaborate withProduct and Technology partners to prompt, prototype, specifyand testdesign solutionsfromconcept tolaunch.
- Blenddesignand AI tools(ex: Figma,FigmaMake, CoPilot)to accelerate ideation, execution, and quality of design output
- Employ a broad array of user-centered designtechniquesto arrive at supportableandwell-specifieddesigns. Ex:customer experiencebrief,utterance analysis,market survey,wireframes, visual comps,prompting,content curation,prototyping,andusability testing.
- Collaborate with digital and business partners to curatesourcecontentfor LLMgrounding. Edit groundingandpromptdocumentsfor accuracy,styleandapprovals.
- Review and analyzehigh-profile or complexprojects;collaborate onresearch totest theoriesand develop alternativesolutions
- Self-organizetoplandesigntasks,set milestones,report onprogress,track/resolve issues,and deliver on time. You may also haveopportunityto leadprojectsandmentor other design specialists.
- Leverageand contribute toguidelines/standardsto support a one-teamapproach.Ex: design system, Confluenceresources
- Understand and balancebusiness, user, and technical requirements; deliver value with regular attention to ROI and riskas an integrated part of design process.
Required Qualifications:
- Experience working with AI prompts or AIassisted design in real products, including testing, iteration, optimization and maintenance. Were looking for work shaped by real accuracy, quality, and risk considerationsnot oneoff demos or class projects.
- 4+ years of Online and Digital Product Design, Information Sciences, Graphic, and Visual Arts experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Hands-on experience designing UX and UI in Figma
Desired Qualifications:
- Strong visual design skillsshowcasingyour ability tosolveforcomplex problems in a delightful way
- Understanding ofAI technologies, vocab,opportunitiesand limitationstofacilitatecross-functional partnership and tech-informed designs
- Curiosity and eagerness to learn and adapt as AI and emerging capabilities reshape how we design
- Ability to consistently articulatea strong designrationale; storytelling skills that compel stakeholders
Posting Locations:
- 150 E 42nd St NEW YORK, NY 10017
- 401 S Tryon St CHARLOTTE, NC 28202
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.
$100,000.00 - $196,000.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visitfor an overview of the following benefit plans and programs offered to employees.
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
Posting End Date:
13 May 2026
*Job posting may come down early due to volume of applicants.
