Description
WE STRONGLY ENCOURAGE APPLICANTS TO READ THE JOB ANNOUNCEMENT
IN ITS ENTIRETY BEFORE SUBMITTING AN APPLICATION FOR THIS POSITION.
The City of Torrance recognizes the principles of diversity and inclusion, and strives to ensure equal opportunities for its workforce, applicants and community members. If you are a person who wants to make a difference, give back to your community, and be a voice for change, apply to the City of Torrance today.
The City of Torrance is recruiting for an Information Technology Specialist to be part of the
Information Technology Team!
The Department
The Information Technology Department is responsible for the administration of the City's information and communications systems and infrastructure. Services include the planning, procurement, delivery, maintenance and training which support the business functions of City departments through technology. The Information Technology department's responsibilities include computer hardware systems, data and telecomm infrastructure, data management, information security, radio and wireless communications, software and applications, telephone and voice systems.
The Position
The City of Torrance is seeking a driven
Information Technology Specialist to join the Communications and Customer Support division of the IT team. Under general supervision, this position provides first level technical support for all City departments. The
Information Technology Specialist installs, configures, maintains, and troubleshoots endpoint devices and related equipment, supports users citywide by managing IT services requests and resolving technical issues, maintains the City’s IT asset inventory, supports system updates, application deployments, system reimaging, and mass deployment activities, and performs related work as required.
For more information about the duties of the position, click
here.
Hours
This position requires flexibility as the Information Technology Specialist may be required to work at times other than regularly scheduled hours including evenings and weekends to perform system back-ups and to assist in resolving operational problems.
NOTE: Employees are eligible for premiums up to a maximum of 15% for IT certification. Please click on the following link to access the Memorandum of Understanding to see the eligible certifications for this position (Attachments B-F): Torrance Professional and Supervisory Association Memorandum of Understanding.
QUALIFICATION GUIDELINES
Education And Experience
Any combination of education and experience that would have provided the required knowledge and skills is qualifying. A typical way to obtain the knowledge and skills would be:
Graduation from a recognized two-year college with an AA degree in computer science or a related field, and two (2) years of technical experience performing a full range of computer support and networking activities including software and hardware installation, applications support, trouble-shooting, LAN administration, or in conducting training or preparing user documentation involving data processing systems or software currently in use by the City; or an equivalent combination of training and experience.
Licenses and/or Certificates
Must possess and maintain a valid California Class C driver’s license.
Certifications in areas such as Microsoft, CompTIA, or related technologies are highly desired.
Ideal Candidate
Successful Candidates Will Possess The Following
- Microsoft 365 Associate or Expert certifications;
- Experience with Microsoft Office 365, including SharePoint Online and One Drive;
- Experience with Window Server & User Support;
- Experience with Microsoft Entra ID, Active Directory, Microsoft Endpoint Management, Teams Administration, or Collaboration Communications Systems;
- Strong self-direction, with the ability to learn new technologies and research best practices and solutions;
- Excellent oral and written communications skills;
- A strong team-focused attitude and the ability to collaborate effectively; and
- A service-oriented approach focused on proactively engaging and supporting city staff.
Special Requirements
Performance of the essential duties of this position includes the following physical demands and/or working conditions:
Requires the ability to perform installation work involving exertion of a moderate amount of physical effort to stoop, crouch and lift in the performance of duties; ability to perform duties in a safe manner; ability to lift objects up to 50 lbs.; sufficient hand/eye coordination to perform repetitive movements such as installing and setting up computer equipment and using office equipment and supplies. Tasks require color and visual perception and discrimination, as well as oral communications ability. May be subject to uncomfortable working conditions such as performing work in confined spaces. Requires the ability to operate a motor vehicle as driving City vehicles to various locations is expected.
How To Apply & Exam Process
Interested candidates must submit an online application and supplemental questionnaire at
www.TorranceCA.Gov/Jobs.
Application submissions will be accepted on a continuous basis until the position is filled. First review of the applications will be those received by
Sunday, February 22, 2026. If a sufficient number of qualified applications are received by the first review date, there is a possibility that the recruitment may close at that time.
Only Those Candidates Who Best Meet The City And Department's Needs Will Be Invited To Participate In The Examination Process, Which Will Consist Of The Following Components
Written Test: Weighted 30% (
Tentatively scheduled on Thursday, March 5, 2026)
Panel Interview: Weighted 70% (
Tentatively scheduled on Wednesday, March 18, 2026)
Department Interviews are tentatively scheduled for the week of April 6, 2026.
SPECIAL NOTES
Visit www.TorranceCA.Gov to find out information about our community.
Applicants with disabilities who require special testing arrangements
must contact Human Resources prior to the examination date(s). If you have a disability for which you require an accommodation, please contact us at (310) 618-2915 prior to the test date.
As a condition of employment, candidates must pass a background check.
The provisions of this announcement do not constitute an expressed or implied contract, and any provisions contained in this announcement may be modified or revoked without notice.
City of Torrance Inclusion Statement
The City of Torrance is a welcoming and culturally-rich community. As a pillar of public service, we strive to be an employer of choice by attracting and retaining a talented workforce where people of diverse backgrounds, cultures, religions, and lifestyles are valued. Our mission is to create an inclusive environment where our staff are empowered to perform at their highest level and contribute towards making a positive impact.
The City is an equal opportunity employer and works towards building collaborative teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. Come join us to help cultivate a workplace that welcomes and celebrates the diversity of our employees!
The City of Torrance offers a range of benefit programs for employees and their eligible dependents. Benefits may include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefits amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.
To view the current benefits for Torrance Professional and Supervisory Association bargaining unit, visit:: https://www.torranceca.gov/our-city/human-resources/salary-resolutions#
For additional information about the City's benefits, visit: https://www.torranceca.gov/government/human-resources/employee-services.
RETIREMENT BENEFITS – The City contracts with the California Public Employees Retirement System (CalPERS) to provide retirement benefits. Retirement formula is based on appointment date and membership status with CalPERS.
01
The following supplemental questions will be used to evaluate your qualifications for the position for which you are applying. Resumes are encouraged but will NOT be used in lieu of the application or supplemental questions. Please read each question carefully and provide a thorough and complete response. Do NOT state "see resume" or "see application" to respond to any of the following questions. Failure to respond to all questions will be considered an incomplete application and may not be considered for further processing. Do you understand the foregoing?
02
I UNDERSTAND that I am required to describe IN DETAIL my qualifying experience in the Work Experience Section of my application. In addition to including my qualifying experience, I UNDERSTAND that I should list ALL JOBS, regardless of duration, including part-time jobs, military service and any volunteer experience during my entire work history. I UNDERSTAND that when providing my work history, ALL DATES should be UPDATED, starting with my most recent job. I UNDERSTAND that answers that I provide to the supplemental questions should be reflected in the Work Experience Section of my application. I UNDERSTAND that if I am currently employed by the City of Torrance, I MUST provide my appropriate job classification/title and provide a description of my duties in the Work Experience Section of my application. I have read these statements in their entirety and understand them completely and to their fullest.
03
What is your highest level of education completed?
- High School Diploma or GED
- Some College Coursework
- Associate Degree
- Bachelors Degree
- Masters Degree or above
04
Do you have an AA degree in Computer Science or a related field?
05
If you have an AA degree in a field other than Computer Science, please indicate your field of study.
06
How many years of technical experience do you have performing a full range of computer support and networking activities? This work experience should be reflected under work history on your application.
- No Experience
- Less than 1 year
- 1 to 2 years
- 2 years or more
07
Please describe your experience in software and hardware installation, applications support, troubleshooting, and LAN administration. In your response, please identify your role. If no experience, please type "N/A".
08
Please describe your experience in conducting training or preparing user documentation involving data processing systems or software. If no experience, please type "N/A".
09
Do you possess certifications in areas such as Microsoft or CompTIA?
10
How much full-time work experience do you have performing IT helpdesk and troubleshooting?
- None
- Less than 1 year
- 1 - 2 years
- 3 or more years
11
Please describe your experience in maintaining and implementing Microsoft Windows components, including Windows Active Directory, Group Policy, DNS, and DHCP.
12
Please describe your experience in maintaining and implementing Server and Desktop Virtualization.
