Help Desk Analyst (Remote | Contract-to-Hire)

Who You Are:

A+ certified (required)
At least 1 year of experience in a Help Desk, Service Desk, or IT Support role
Comfortable troubleshooting a wide range of technology — PCs, laptops, iOS & Android phones, network printers
Familiar with enterprise environments and ticketing systems (ServiceNow experience is a plus)
Strong communicator who can explain technical issues clearly to non-technical users
Fast and accurate typist (40+ WPM)

What You’ll Do:

Provide Tier 1 technical support for internal employees only
Handle inbound calls and help desk tickets via phone, Teams, and email
Troubleshoot Windows 11 devices, mobile phones, printers, and basic network issues
Support mobile device management using Intune / Entra ID
Document issues clearly and escalate when appropriate

Please respond directly to this ad or email a resume to klopez@provenrecruiting.com

Apply Today!

What does this position pay?

Compensation is determined by several factors which may include skillset, experience level, and geographic location.

The expected range for this role is $20.00 to $22.00 per hour. Please note this range is an estimate and actual pay may vary based on qualifications and experience.

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