Role: IT Assistant
Reports to: Director of Information Technology
Program: 9012- Housing Development
Department: IT
Location: Arlington Administration - 2116 Arlington Ave., Suite 100, Los Angeles, CA 90018
Setting: 100% Onsite
Schedule: Monday - Friday, 9:00am - 5:30pm
Status: Full-time/Non-Exempt/Non-Management
Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.
Openings: 1
Job Description Summary:
The IT Assistant provides administrative and operational support to the Information Technology department, with a primary focus on procurement, purchase orders, accounting coordination, documentation, and general office administration. This role also provides basic technical support and serves as a liaison between IT, Finance, vendors, and internal staff.
Job Description Essential Duties and Responsibilities:
Administrative & Financial Support
- Prepare, track, and manage IT purchase orders, invoices, and vendor quotes.
- Coordinate with Accounting and Finance teams to ensure accurate billing and timely payments.
- Maintain IT budgets, expense logs, asset inventories, and procurement records.
- Assist with vendor management, including renewals and contracts.
- Maintain documentation for audits and compliance reviews.
IT Operations & Coordination
- Support IT leadership with scheduling, reporting, and communications.
- Maintain IT documentation, asset records, and licensing information.
- Assist with employee onboarding and offboarding processes.
- Drive to multiple LA County sites to deliver equipment or assist in special projects.
Basic Technical Support
- Provide Tier 1 technical support, including password resets and basic troubleshooting.
- Log and update IT support tickets and escalate issues as needed.
- Assist with the setting up of workstations and peripheral devices.
- Support basic user training on standard IT tools.
Job Description Qualifications:
- High school diploma or equivalent required
- 1–3 years of administrative or IT support experience.
- Experience with purchase orders or accounting coordination.
- Basic understanding of IT concepts and systems.
- Proficiency with Microsoft Office
- Current CA driver's license and reliable transportation
Job Description Preferred Qualifications:
- Associate's Degree preferred
- Familiarity with accounting Excel sheets, tracking, and documentation
- Experience with IT ticketing or asset management systems.
- Strong organizational and communication skills.
Job Description Work Environment:
- Office-based work environment.
- Occasional lifting of IT equipment and after-hours support as needed.
- Driving to multiple locations around LA County as needed.
EXPECTED BEHAVIORS OF ALL STAFF
- Act as a role model
- Demonstrate a sense of responsibility
- Continuously learn and improve
- Acknowledge your own areas of improvement
- Hear and provide honest, specific and direct feedback
- Create an environment where everyone is welcomed valued and respected
- Collaborate
Equal Opportunity Employer
The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.
About The People Concern
The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.
With compassion and profound respect for those we serve, we provide a fully integrated system of care – including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing – tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.
The People Concern’s model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.
Benefits & Perks
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Retirement Planning (403b) & Matching
- Paid Holidays
- Paid Vacation Days
- Paid Sick Days
- Employee Assistance Plans (EAP)
- TELUS Health
- Flexible Spending Account (FSA)
- Basic Life / Accidental Death & Dismemberment (AD&D)
- Voluntary Short- and Long-Term Disability
- Voluntary Pet Insurance
- Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
- The People Concern University & Certificates
