Intellisense Systems, Inc. is a privately held company with a proven track record of developing and deploying innovative products that successfully operate in the most extreme environments. We are a fast-growing Southern California technology innovator that solves tough, mission-critical challenges for our customers in the aerospace, defense, and commercial markets. We design, develop, and manufacture advanced products for ground, maritime, and airborne applications.
The
Systems Technician must be reliable, a team player, and understand the importance of good communication and documentation. This position will provide excellent desktop support to our onsite and remote users. The Systems Technician will handle the day-to-day maintenance of our existing systems, equipment, and devices, follow instructions by
senior team members and must have experience troubleshooting Windows 11, Office 365, Microsoft Active Directory and general computer hardware issues. General knowledge of Windows servers and wired and wireless networking is a plus.
To succeed in this role, the Systems Technician must be able to adjust priorities quickly, multitask, organize, and quickly leverage available resources to resolve issues.
This is a Temporary role, with the potential to convert to a direct hire after 4-5 months.
Responsibilities:
- Be able to provide white glove IT assistance for equipment failures and service issues for all users within a timely manner (as established by the Service Level Agreement Times)
- Log time and problem resolutions into the ticketing system in a timely manner. Fully document problems and resolutions in the ticket for historical purposes, preferably before starting new tickets
- Follow-up on tickets in a timely manner, communicate with users so they are informed about the status of their tickets or to ensure service has been restored and the ticket can be closed
- Troubleshoot general computer hardware and software issues
- Troubleshoot Windows 11, Office 365, printer, VoIP phone and general network issues
- Troubleshoot general connectivity, wired, wireless, and VPN issues
- Set up new user active directory accounts, email, and phone
- Set up new laptop and desktop stations as well as perform maintenance on existing equipment
- Perform Windows and application updates
- Perform server and network maintenance tasks
- Maintain IT assets, maintain inventory, and perform regular audits
- Train users on our technologies and provide technical expertise
- Create new or update existing technical documentation and notes
- Follow established documentation, procedures, and policies
- Job responsibilities within our organization are dynamic. This may not be a complete list of duties. Other responsibilities and duties may be assigned by your supervisor or upper management at any time
Requirements:
- High school diploma or equivalent required
- Must hold an active CompTIA Security+ or MCSA (or equivalent) certification
- 3-6 years’ support experience
- 3-6 years’ Windows 11, Office 365, Active Directory, VoIP experience
- Good knowledge of computer hardware. Ability to assemble a computer is a plus
- Microsoft Windows or cybersecurity certificate a plus
- Basic knowledge of M365/Entra ID and Active Directory administration
- Proficient in administering and supporting SharePoint environments
- Good knowledge of networking concepts (VLAN segmentation, DNS, IP address)
- Team player, proactive, organized, reliable, and self-motivated
- Always looking to optimize and automate
- Demonstrates a strong security-first mindset in daily operations
- Available for planned support and emergencies outside normal business hours
- US Citizenship is required
What You Could Expect:
- The freedom to take risks, to innovate, and to be rewarded
- Partner with trusting leadership that approaches tasks and requests with urgency
- Deliver products that are continually recognized as industry disruptors
Pay Range:
$31.00-$38.00/hour
However, base salary for this position will vary based on your skills, qualifications, and experience.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us by phone at 424-319-7813 or by email at HRSupport@intellisenesinc.com
Unless otherwise stated in the requirements section of an individual job listing, our positions require U.S. Citizenship, U.S. Permanent Residency, or other status as a U.S. Person as defined by 8 USC 1324b(a)(3). Intellisense Systems, Inc is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status.
JT 26002-A
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