United Staffing Associates is seeking a dedicated Customer Service Representative specializing in Order Desk operations to join our client a dynamic team. In this role, you will serve as the primary point of contact for order processing, ensuring seamless communication between clients, sales teams, and internal departments. Your expertise will facilitate efficient order management, foster strong client relationships, and support overall customer satisfaction.
Customer Service Representative Responsibilities include:
Assist customers by answering questions and handling their requests
Learn all aspects of our SAP system regarding Customers, Sales and Inventory.
Enter Customer Quotations and Sales Orders
Update order with notes detailed
Enter Service Orders
Enter RMA’s and generate replacement orders, update RMA’s once items are returned
Monitor emails at all times. Respond to customer requests promptly.
Process Pick Up forms for Empties, Rate Sheets for e-Waste and other non-RA returns
Assist Store customers
Learn process for scanning documents and do so as need.
Update and Monitor Blanket PO balances
When in warehouse, assemble printed packers and put in proper order bins
Check and retrieve any voicemails left on store phone
Handle paperwork promptly.
Help keep office and coffee bar area clean daily.
Work politely with fellow employees and management to complete any and all administrative tasks whether on this list or not.
Skills
Strong knowledge of customer service principles, client relationship management, and internal communication strategies.
Excellent organizational skills with the ability to handle multiple tasks efficiently in a fast-paced setting.
Demonstrated problem-solving capabilities related to customer service issues and order processing challenges.
Effective communication skills for engaging with clients
Experience with order processing tools, Microsoft Office suite (Word, Excel, PowerPoint), and SAP
Let USA put you to work!!!
APPLY NOW. WE ARE HIRING-
1. Visit our website at www.UnitedWeStaff.com
2. Select 'Find work' tab than 'Apply'
3. Select the Ontario
Call our office to discuss further 909-481-6600-
