About the Role:
We are seeking a dynamic General Manager for our Marina at Holiday Harbor-Fleitz Bros in San Pedro, CA. This is an exciting opportunity to lead our operations and ensure exceptional service for our valued customers.
Responsibilities:
- Oversee daily operations of the marina to ensure a smooth and efficient workflow.
- Manage staff, including hiring, training, and performance evaluations.
- Develop and implement strategic plans to enhance customer satisfaction and retention.
- Ensure compliance with safety regulations and marina policies.
- Monitor financial performance and manage budgets effectively.
- Build and maintain relationships with customers, vendors, and community partners.
- Coordinate events and activities to promote the marina and engage the community.
- Resolve customer complaints and issues promptly and professionally.
Requirements:
- Proven experience in a managerial role, preferably in the marina or hospitality industry.
- Strong leadership skills with the ability to motivate and develop a team.
- Excellent communication and interpersonal skills.
- Knowledge of marina operations and safety regulations.
- Ability to manage budgets and financial reports.
- Customer-focused with a passion for providing outstanding service.
- Problem-solving skills and the ability to work under pressure.
- Flexibility to work weekends and holidays as needed.
About Us:
Holiday Harbor-Fleitz Bros has been a trusted name in the marina industry for years, known for our commitment to quality and customer satisfaction. Our team is dedicated to creating a welcoming environment where both customers and employees feel valued and appreciated.
