We are seeking a detail-oriented and motivated IT Support Intern to join our IT department. The successful candidate will provide technical support to end-users through a ticketing system while gaining hands-on experience in IT troubleshooting and support operations. This internship offers valuable exposure to real-world IT environments and professional development under the mentorship of our IT Support Lead.
Primary Responsibilities
- Create, manage, and resolve support tickets in the IT ticketing system
- Provide technical troubleshooting support to end-users via phone, email, and in-person
- Diagnose and resolve common hardware and software issues
- Document and track support tickets accurately, including problem description and resolution
- Assist with user account creation, password resets, and access permissions
- Perform basic system maintenance and troubleshooting
- Escalate complex issues to the IT Support Lead or senior technical staff
Required Qualifications
- Currently enrolled in or recently graduated from a computer science, information technology, or related program
- Strong foundational knowledge of computer hardware and software
- Proficiency with Windows operating systems
- Excellent communication and customer service skills
- Strong organizational and time management abilities
- Ability to remain calm and problem-solve under pressure
- Reliable and professional demeanor with a willingness to learn
Preferred Qualifications
- Experience with IT ticketing systems (Jira, ServiceNow, Zendesk, or similar)
- Familiarity with Microsoft Office Suite
- Basic networking knowledge
- Experience with Active Directory or user management systems
- Previous internship or entry-level IT support experience
Key Competencies
- Technical troubleshooting and problem-solving
- Customer service and user support
- Documentation and record keeping
- Communication and collaboration
- Initiative and self-directed learning
What We Offer
- Hands-on experience in a professional IT support environment
- Mentorship from Jose Armendariz and the IT team
- Exposure to industry-standard tools and technologies
- Opportunity to develop professionally and build a network in IT
- Potential for future employment upon successful completion of internship
Physical Requirements
- Ability to sit for extended periods while maintaining focus and attention to detail
- Ability to lift and carry items up to 25 pounds (for occasional hardware-related tasks)
- Comfortable with occasional customer interactions
Temco Logistics is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
