We are seeking a detail-oriented and motivated IT Support Intern to join our IT department. The successful candidate will provide technical support to end-users through a ticketing system while gaining hands-on experience in IT troubleshooting and support operations. This internship offers valuable exposure to real-world IT environments and professional development under the mentorship of our IT Support Lead.

Primary Responsibilities

Create, manage, and resolve support tickets in the IT ticketing system
Provide technical troubleshooting support to end-users via phone, email, and in-person
Diagnose and resolve common hardware and software issues
Document and track support tickets accurately, including problem description and resolution
Assist with user account creation, password resets, and access permissions
Perform basic system maintenance and troubleshooting
Escalate complex issues to the IT Support Lead or senior technical staff

Required Qualifications

Currently enrolled in or recently graduated from a computer science, information technology, or related program
Strong foundational knowledge of computer hardware and software
Proficiency with Windows operating systems
Excellent communication and customer service skills
Strong organizational and time management abilities
Ability to remain calm and problem-solve under pressure
Reliable and professional demeanor with a willingness to learn

Preferred Qualifications

Experience with IT ticketing systems (Jira, ServiceNow, Zendesk, or similar)
Familiarity with Microsoft Office Suite
Basic networking knowledge
Experience with Active Directory or user management systems
Previous internship or entry-level IT support experience

Key Competencies

Technical troubleshooting and problem-solving
Customer service and user support
Documentation and record keeping
Communication and collaboration
Initiative and self-directed learning

What We Offer

Hands-on experience in a professional IT support environment
Mentorship from Jose Armendariz and the IT team
Exposure to industry-standard tools and technologies
Opportunity to develop professionally and build a network in IT
Potential for future employment upon successful completion of internship

Physical Requirements

Ability to sit for extended periods while maintaining focus and attention to detail
Ability to lift and carry items up to 25 pounds (for occasional hardware-related tasks)
Comfortable with occasional customer interactions

Temco Logistics is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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IT Support Intern