General Manager – Urth Caffe (Hawthorne, CA)
Overview
Urth Caffe Hawthorne is seeking a flexible, hardworking, and inspiring General Manager, Bilingual Spanish, to lead our team in delivering exceptional guest experiences. This role is ideal for a hands‐on leader who thrives in a fast‐paced environment, builds strong teams, and maintains the highest standards in food quality, safety, and operational excellence. The General Manager will oversee all café operations, drive performance, and uphold the values and culture that make Urth Caffe a beloved community destination.
Key Responsibilities:
Leadership & Team Development
- Lead, mentor, and motivate a diverse team to deliver outstanding hospitality and service.
- Recruit, train, and develop team members and supervisors to support long-term growth.
- Foster a positive, collaborative, and high‐performance work environment.
- Model professionalism, accountability, and a strong work ethic.
Operational Management
- Oversee daily caffe operations, including front‐of‐house, back‐of‐house, and bakery coordination.
- Ensure consistent execution of Urth Caffe standards in service, quality, cleanliness, and presentation.
- Manage scheduling, labor costs, and staffing levels to meet business needs.
- Monitor inventory, ordering, and waste control to maintain cost efficiency.
Food Safety & Compliance
- Ensure full compliance with food safety regulations, USDA standards, and local health department requirements, and PPE Equipment and, OSHA compliance.
- Maintain proper documentation, logs, and procedures for inspections and audits.
- Train staff on safe food handling, sanitation, and workplace safety protocols.
- Proactively identify and correct any food safety or compliance issues.
Guest Experience
- Maintain a warm, welcoming environment that reflects Urth Caffe’s commitment to exceptional hospitality.
- Resolve employees and customer concerns with professionalism, empathy, and urgency.
- Monitor and control of inventory, service flow and adjust operations to ensure smooth, efficient customer experiences.
Financial & Business Performance
- Manage budgets, financial reporting, and key performance indicators.
- Drive sales growth through operational excellence, team engagement, and community connection.
- Implement company initiatives, promotions, and new product rollouts.
- Identify opportunities to improve efficiency, reduce costs, and enhance profitability.
Qualifications
- 3–5+ years of management experience in a high‐volume restaurant, caffe, or hospitality environment.
- Strong knowledge of food safety, USDA compliance, and health department regulations.
- Proven ability to lead and develop teams in a fast‐paced setting.
- Excellent communication, problem‐solving, and organizational skills.
- Flexible availability, including weekends, holidays, and peak business periods.
- Ability to multitask, stay calm under pressure, and make sound decisions.
- Passion for hospitality, quality food, and creating memorable guest experiences.
What We Offer
- Competitive salary and performance‐based incentives.
- Health benefits.
- Opportunities for growth within a rapidly expanding company.
- A supportive, mission‐driven culture centered on quality, respect, kindness, community, and sustainability.
Company Description
Whether you’re looking to lead a team or grow your skills in a fast-paced, quality-driven environment, Urth Caffe offers opportunities to build a long-term career with us.
