Job Description
Position Title
Multi-Property Human Resources Manager
Locations
Reports To
General Manager(s) (property-level) with a dotted-line reporting relationship to the Corporate Director of Human Resources
Status
Exempt
Job Summary
The Multi-Property Human Resources Manager is responsible for leading and overseeing all human resources functions for two hotel properties in the Lubbock market. This role partners closely with each General Manager and hotel leadership team to ensure consistent HR practices, legal compliance, employee engagement, and alignment with Valencia Hotel Group standards and culture across both locations.
The HR Manager serves as a strategic business partner, trusted advisor, and employee advocate while balancing operational priorities at both properties.
Essential Duties and Responsibilities
Talent Acquisition & Workforce Planning
- Lead recruitment, selection, hiring, and onboarding of hourly and management employees for both properties.
- Develop proactive recruiting strategies to meet staffing needs across both hotels.
- Coordinate and facilitate new hire orientation and onboarding programs at each location.
- Process and finalize all new hire documentation and HRIS entries in a timely and accurate manner.
- Maintain and update job descriptions and support performance appraisal processes.
Employee Relations & Engagement
- Foster positive employee relations by ensuring fair, consistent, and compliant application of policies and procedures across both hotels.
- Provide guidance and counsel to General Managers and department leaders on employee relations, performance management, corrective action, and employment law matters.
- Assist leadership teams with strategies to reduce turnover and improve employee engagement and retention.
- Administer employee recognition initiatives, milestone celebrations, and charitable activities at both locations.
- Ensure consistent culture and service standards are reinforced across properties.
Compensation, Benefits & Payroll
- Administer compensation and benefits programs in alignment with company guidelines across both hotels.
- Conduct annual wage surveys using market data tools and local benchmarking.
- Support annual wage increases and compensation planning.
- Assist with enrollment, administration, and employee education for all benefit programs, including medical, dental, vision, life insurance, disability, FSA, 401(k), EAP, wellness, and travel assistance programs.
- Process bi-weekly payroll for both properties and ensure accuracy, compliance, and confidentiality.
Compliance & Risk Management
- Ensure compliance with all federal, state, and local employment laws and regulations at both properties.
- Maintain required employment records, postings, and reports.
- Administer workers’ compensation claims and coordinate workplace safety initiatives for both hotels.
- Manage unemployment claims and related documentation.
- Evaluate and coordinate reasonable accommodations for employees with disabilities.
- Support audit readiness and risk mitigation efforts across both properties.
Training & Development
- Support training and development initiatives for management and hourly employees at both locations.
- Partner with leadership teams to identify training needs and support company learning programs.
- Verify that required training is completed for all employees in accordance with company standards and regulatory requirements.
- Track, maintain, and audit training documentation and records to ensure accuracy and compliance for both properties.
- Promote and reinforce a culture of service excellence and accountability.
HR Operations & Administration
- Maintain all employee personnel files and applicant records in accordance with retention requirements for both hotels.
- Manage HRIS data integrity, reporting, and system updates across properties.
- Ensure all employee-designated areas (such as break rooms, lockers, bulletin boards, and HR offices) are clean, organized, and professionally maintained.
- Provide administrative support to General Managers as needed, including reporting, scheduling, and organization.
- Monitor and respond to internal and external guest reviews, as assigned.
- Provide limited accounts receivable assistance related to billing and collections, as needed.
- Support hotel-led employee events and initiatives at both properties.
Leadership & Collaboration
- Partner with both General Managers to align HR strategies with business objectives.
- Ensure consistency in policy implementation, documentation, and employee experience across both hotels.
- Balance time effectively between properties to meet operational demands.
- Serve as the primary HR liaison between the properties and Corporate HR.
General Responsibilities
- Attend required meetings and training sessions.
- Maintain organized, professional, and confidential workspaces.
- Uphold company standards for courtesy, professionalism, and teamwork.
- Report unsafe conditions immediately and support a safe work environment.
- Perform other duties as assigned to support hotel operations.
Essential Skills and Qualifications
- Excellent verbal and written communication skills.
- Strong time management, organizational, and prioritization skills with the ability to manage responsibilities across multiple locations.
- Strong problem-solving and conflict resolution skills.
- Effective public speaking and presentation skills.
- Proficiency in Microsoft Office Suite and HRIS platforms.
- Strong leadership, interpersonal, and relationship-building skills.
- Ability to handle sensitive and confidential information with discretion.
- Ability to travel between properties as needed.
Education and Experience
- Associate’s degree in Human Resources, Hospitality Management, Business Administration, or related field with a minimum of three (3) years of HR or related experience; or
- Bachelor’s degree in Human Resources, Hospitality Management, Business Administration, or related field required; minimum of two (2) years of HR experience preferred.
Hospitality industry experience strongly preferred. Multi-property or high-volume environment experience preferred.
Physical Requirements
- Ability to sit for extended periods while working at a computer.
- Ability to stand and walk frequently throughout both hotel properties.
- Ability to lift and carry up to 10 lbs occasionally.
- Ability to perform standard office functions such as typing, filing, and operating office equipment.
Work Environment
- Primarily indoors within hotel environments, with occasional exposure to outdoor conditions.
- Regular movement between two hotel properties.
Source: Hcareers
