Our Promise To You

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
Paid Time Off from Day One
403-B Retirement Plan
4 Weeks 100% Paid Parental Leave
Career Development
Whole Person Well-being Resources
Mental Health Resources and Support
Pet Benefits

Schedule

Full time

Shift

Day (United States of America)

Address

601 E ROLLINS ST

City

ORLANDO

State

Florida

Postal Code

32803

Job Description

Installs consumer-based hardware and software on devices and operating systems.
Provides detailed descriptions within internal service ticket system.
Follows AIT standards for devices and software.
Performs preventive maintenance on authorized company devices.
Leads small to mid-size projects and special initiatives within allotted timeframe.
Follows and maintains AIT standard operating procedures for field operations.
Supports audio-video technology with minimal assistance.
Creates and references centralized AIT Field Operations knowledge bases.
Performs proficient level repairs for company devices.
Works with designated information technology vendors for support.
Provides image builds and/or modifications to Senior or ITSS leadership for validation.
Provides training and support to relevant staff.
Recognizes critical roadblocks and escalates to leadership for resolution.
Contributes to maintaining accurate IT inventory using appropriate tracking management software.
Performs other duties as assigned.

Knowledge, Skills, And Abilities

Knowledge and experience with various Internet Browsers. [Required]
Proficient with Microsoft Office suite. [Required]
Proficient with current Microsoft and Mac operating systems. [Required]
Proficient at device imaging process. [Required]
Advanced knowledge of mobile devices hardware. [Required]
Skilled with projects and time tracking processes. [Required]
Demonstrates advanced technical troubleshooting and problem-solving skills. [Required]
Knowledgeable of workstation management software. [Required]
Experienced with common peripherals and accessories. [Required]
In-depth knowledge of IT security best practices. [Required]
Experienced knowledge of IT network hardware, software, and concepts[Required]
Experience working in a highly matrixed, healthcare environment [Preferred]
Proficient customer service skills. [Preferred]

Education

Associate [Preferred]
High School Grad or Equiv [Required]

Field Of Study

in computer or technology related industry.

Work Experience

2+ technical experience in a highly complex, dynamic environment [Required]

Additional Information

Candidate must hold at least two of the allowable certifications.

Licenses And Certifications

Must have TWO of the following valid IT related certifications:

CompTIA A+
CompTIA Network+
CompTIA Security+
Cisco CCNA
ISC2 CC
AWS Certified Cloud Practitioner
Microsoft 365 Certified: Endpoint Administrator Associate
Microsoft Certified: Fundamentals series (Azure Cloud, AI, Data, Security etc.)

Physical Requirements: (Please click the link below to view work requirements)

Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$21.73 - $40.42

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:

https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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