Provide excellent customer phone support, using ACD application, resolve technical issues, log and escalate calls as appropriate
Troubleshoot and problem solve efficiently by using active listening skills and asking pertinent questions
Document each customer interaction through the incident management application
Respond to telephone calls, emails ,chat and personnel requests for technical support
Assign incidents to appropriate IT departments and technicians
Apply knowledge of computer hardware and software troubleshooting to remotely resolve issues as identified by users
Support computers, mobile devices, digital A/V equipment and peripherals
Support instructional software applications
Attend training and meetings as required
Follow attendance policy as assigned by supervisor
Perform other functions that may be assigned by Infrastructure Department and/or supervisor
Follow all rules, regulations, and policies of Dallas ISD
Accredited High School Diploma or equivalent (U.S.A. Equivalency); and two years experience in Information Technology support services
A+ Certification preferred
Knowledge of Microsoft Operating Systems, Microsoft Office Suite and Office 365
Knowledge of Mac OS, IOS, Chrome OS, Google Applications for Education
Knowledge in troubleshooting and resolving operating system and software issues
Knowledge in troubleshooting and resolving technology hardware failures
Strong verbal and written communication skills
Knowledge of audio-visual devices preferred
Knowledge of TCP/IP and basic networking protocols
ITIL V3 Certification preferred
Must maintain confidentiality
Excellent customer service skills

Work Locations

Edtech-Enterprise Support Services

Job

Help Desk Technician

Schedule

Full-time

Minimum Salary

41,909.00

Median Salary

51112.00

Job Posting

Jan 13, 2026

Dallas Independent School District

New Jobs

Technician, Help Desk (226 Days)