Intervention Support Services Manager

Options for Learning • Full-time • West Covina, CA, US • $84k - $99k / year • 5m ago

About our organization

Since 1981, Options for Learning has been at the forefront of helping families break the cycle of poverty and improve their lives by providing tools to create a positive foundation for school, social, and life success. Our dedicated and passionate employees have helped our organization become one of Southern California's most innovative and progressive child development organizations, serving more than 9,600 children throughout the San Gabriel Valley.

About this position

This position is responsible for monitoring, documenting, tracking, and coordinating requests for resources from families and staff within Options for Learning's Behavior Health and Wellness Department. This department provides direct mental health services, as well as classroom behavior and management support, to classrooms enrolling children from infancy through elementary school.

The successful candidate must be able to communicate effectively, work both independently and collaboratively within a small, close-knit team, and thrive in a fast-paced environment. We are looking for someone with an upbeat, positive attitude who is eager to support the organization's mission and achieve its strategic goals.

What you'll be doing

Supervising intervention support services coordinators;
Ensuring that all requests receive a response within one business day;
Ensuring all requests are prioritized according to urgency and immediate health and safety risks;
Assigning help requests to the appropriate department (Behavioral Health, Classroom Behavior, Inclusion, Health Services, Family Engagement, Education);
Ensuring that the intervention support services team acts as a first responder to concerns shared by families (grievances, complaints, etc.), promptly and appropriately documenting and assigning all concerns;
Coordinating with multidisciplinary teams to ensure integrated care;
Ensuring that the person who initiated the request for help receives a call, assuring that the request was received and heard, while getting clarification or additional information;
Tracking all requests and concerns with timelines of all actions taken;
Facilitating monthly case management meetings with the teams involved to update, track, and close all requests and/or referrals;
Documenting and tracking internal case management assignments, as well as referrals sent to external agencies (i.e., school district, mental health therapist, nutritionist, regional centers, etc.);
Inputting data into the organization's software platform for tracking and maintaining timelines, and working with the data team to troubleshoot any issues;
Maintaining staff and client confidentiality when responding to and assigning requests;
Collaborating with center-based education programs, inclusion services, health services, behavior health and wellness and family engagement teams to address the needs of the children, families and teachers, and to ensure that all staff receive support and training for children with challenging behaviors and behavior health needs;
Working effectively with other team members;
Assisting managers, directors, and the vice president of center-based programs, as well as the chief program officer;
Reading and implementing all organization and program policies and procedures;
Accurately completing all assigned paperwork and documentation on a timely basis, according to organization policies and procedures;
Performing other related duties as assigned.

What you bring to the table

Bachelor's degree or higher in social work, human services, human development, education, or a related field;
Two years of experience working with children in a group setting;
Two years of experience working directly with parents;
A minimum of two years of experience working with children and families from diverse populations, utilizing a strengths-based approach;
Strong interpersonal skills and the ability to work collaboratively with colleagues across departments to effectively meet the needs of staff, children, and families;
Command of Spanish, Cantonese, Mandarin, or Vietnamese (preferred);
Health screening and TB clearance, to be renewed every five years;
Successful background screening;
Ability to correctly and effectively communicate in written and oral English;
A California driver's license, daily use of an automobile, and automobile liability insurance (preferred).

What we can offer you

Medical/dental/vision for part- and full-time employees (organization pays up to 95% of employee's premiums; prorated for part-time);
Organization-paid and matching retirement plan;
Professional growth opportunities, including free child development courses and college reimbursement;
Generous and flexible PTO;
Dedicated, mission-driven colleagues, and much more!

Job specifications

Reports to the director of education support services;
Full-time, year-round position;
Eight-hour workday, four-day workweek;
Hybrid work schedule with approval by management;
Organization-wide winter break;
Limited evening or weekend work may be required;
Employment, responsibilities, compensation and other factors may be affected by changes in governmental regulations, the organization's contracts, or at the organization's discretion.

Salary