Service coordinator is responsible for coordination and implementation of services provided by an organization. Coordinator will act as the point of contact for clients, service providers, and internal teams, ensuring that all parties are aligned and working towards a common goal.
Essential Functions and Responsibilities
Manage and coordinate all aspects of service operations, including scheduling, dispatching, and customer service.
Ensure timely and efficient delivery of services to customers.
Monitor service requests and assign technicians to appropriate jobs/services.
Communicate with customers to schedule appointments and provide updates on service status.
Maintain accurate records of service requests, work orders, and customer interactions.
Collaborate with other departments to ensure smooth service delivery.
Identify opportunities for process improvement and implement changes as needed.
Advocate for adequate, timely and cost-effective services
Respond to any issues that occur during the delivery of services.
Schedule appointments for service, answer phones and track clients’ service.
Monitor the services being provided.
Assess client issues and provide recommendations to fix problems.
Required Skills/Abilities
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Customer service orientation
Proven work experience as a Service Coordinator or similar role
Previous administrative experience preferred
Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel
Excellent verbal and written communication skills
Excellent critical thinking and problem-solving skills
Education and Experience
2+ years of industry experience or a related customer service experience required
Bachelor's degree in business administration or related field
Job Type: **TEMPORARY POSITION**
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Ability to Relocate:
Corona, CA 92881: Relocate before starting work (Required)
Work Location: In person
