Company Overview:All Heart Care agency is a dedicated home health care agency committed to providing comprehensive, compassionate care within the comfort of our clients' homes. We're looking for a skilled and motivated IT Support Professional to join the IT team at All Heart Home Care. This role involves supporting and improving the systems developed by our in-house team while ensuring the reliability, performance, and security of our network infrastructure. The ideal candidate should be proactive, detail-oriented, and eager to contribute to the continuous improvement of our technology operations. This position is on-site and requires a consistent presence in our Brooklyn office to support staff and systems directly.
Responsibilities:- Provide technical support via phone, email, and in person to resolve user and system issues
- Troubleshoot and escalate complex technical problems to network engineers or developers when necessary
- Monitor and maintain network configurations, user access, and data security protocols
- Collaborate with internal teams to ensure systems are configured according to evolving business and compliance requirements
- Recommend and assist with system upgrades, migrations, and process improvements
- Support project management efforts by coordinating timelines, documenting progress, and ensuring IT-related tasks align with organizational goals
- Stay up to date with emerging technologies, cybersecurity best practices, and medical IT standards
Qualifications:- Experience in IT support, preferably in medical field or a regulated environment
- Strong understanding of network administration and common operating systems (Windows, macOS, Linux)
- Excellent troubleshooting, documentation, and communication skills
- Familiarity with project tracking tools and collaborative platforms is a plus
Benefits:- Comprehensive benefits package including medical, 401k, and paid time-off (vacation, sick, and legal holidays)
- Commuter Benefit Program
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Referral program
Work Location: In person
