Company Overview:

All Heart Care agency is a dedicated home health care agency committed to providing comprehensive, compassionate care within the comfort of our clients' homes. We're looking for a skilled and motivated IT Support Professional to join the IT team at All Heart Home Care. This role involves supporting and improving the systems developed by our in-house team while ensuring the reliability, performance, and security of our network infrastructure. The ideal candidate should be proactive, detail-oriented, and eager to contribute to the continuous improvement of our technology operations. This position is on-site and requires a consistent presence in our Brooklyn office to support staff and systems directly.

Responsibilities:

Provide technical support via phone, email, and in person to resolve user and system issues
Troubleshoot and escalate complex technical problems to network engineers or developers when necessary
Monitor and maintain network configurations, user access, and data security protocols
Collaborate with internal teams to ensure systems are configured according to evolving business and compliance requirements
Recommend and assist with system upgrades, migrations, and process improvements
Support project management efforts by coordinating timelines, documenting progress, and ensuring IT-related tasks align with organizational goals
Stay up to date with emerging technologies, cybersecurity best practices, and medical IT standards

Qualifications:

Experience in IT support, preferably in medical field or a regulated environment
Strong understanding of network administration and common operating systems (Windows, macOS, Linux)
Excellent troubleshooting, documentation, and communication skills
Familiarity with project tracking tools and collaborative platforms is a plus

Benefits:

Comprehensive benefits package including medical, 401k, and paid time-off (vacation, sick, and legal holidays)
Commuter Benefit Program
401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Paid time off
Referral program

Work Location: In person

All Heart Homecare Agency

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IT Support Professional