About Rebis
Rebis is a multidisciplinary sleep wellness center dedicated to transforming sleep health and restoring overall wellness.
Our name represents the sacred union of healing disciplines, bringing together diverse expertise into a unified system of care designed to help individuals heal and thrive.
Our mission is to restore and enhance individual healing by optimizing sleep health through a collaborative, compassionate, and highly coordinated approach.
Our vision is to become the nation’s leading multidisciplinary center for sleep wellness, creating a new standard for how care is delivered and experienced.
At the heart of Rebis is a simple commitment:
Every person who interacts with us should feel Loved, Heard, and Safe.
Why This Role Matters
For many people, this call is not just a phone call.
It is:
their first attempt to get help
their first moment of vulnerability
their first impression of Rebis
The Guest Access Concierge is responsible for turning that moment into:
trust
clarity
confidence
action
This role directly drives:
access to care
patient experience
clinic growth
revenue
Position Summary
The Guest Access Concierge, commonly referred to as patient access specialist in general healthcare/hospital settings, is responsible for welcoming new guests and guiding them into their first appointment at Rebis.
This role combines:
hospitality
communication
emotional intelligence
and conversion skill
You are not simply scheduling appointments.
You are:
What Success Looks Like
A high-performing Guest Access Concierge:
connects with people quickly and naturally
makes individuals feel comfortable within seconds
explains services clearly and confidently
guides guests toward the right next step
converts inquiries into scheduled appointments consistently
responds quickly and does not let opportunities slip
takes ownership of every interaction
Core Responsibilities
Guest Connection & First Impression
Welcome every guest with warmth, professionalism, and confidence
Create immediate trust and emotional safety
Ensure every interaction reflects the Rebis standard
Appointment Conversion
Convert referrals and inbound inquiries into scheduled appointments
Confidently guide guests toward the appropriate visit:
Awaken
Core Assessment
Empower
Move conversations toward clear next steps
Service Explanation & Guidance
Clearly explain the Rebis care model
Help guests understand what to expect
Reduce confusion and uncertainty
Answer questions with clarity and confidence
Referral & Intake Management
Work incoming referrals quickly and efficiently
Create accurate guest charts
Coordinate insurance verification processes
Initiate and send intake forms
Provider & Guest Communication
Communicate appointment confirmations to referring providers
Send welcome emails and onboarding instructions
Ensure guests feel prepared for their visit
The Type of Person Who Thrives in This Role
This is not a traditional call center job.
The best people in this role typically come from:
hospitality (hotels, concierge, airlines)
high-end customer service
sales with a service mindset
healthcare access roles with strong communication skills
You will thrive in this role if you:
naturally connect with people and build rapport quickly
genuinely enjoy helping others
are comfortable guiding people toward decisions
communicate clearly, confidently, and calmly
can balance empathy with efficiency
take ownership instead of passing problems along
are highly responsive and do not let tasks sit
take pride in delivering excellent service
You may struggle in this role if you:
prefer transactional, task-based work
are uncomfortable speaking with people frequently
avoid guiding or influencing decisions
struggle with urgency or responsiveness
prefer working independently without accountability
Required Skills & Experience
1–3+ years of customer service, hospitality, or healthcare experience
Strong verbal communication skills
Ability to multitask and stay organized in a fast-paced environment
High attention to detail
Comfort using scheduling systems and digital tools
Preferred:
experience in healthcare access or scheduling
experience in hospitality or concierge roles
experience in sales or conversion-based roles
Behavioral Expectations
All Guest Access Concierges are expected to:
create a welcoming and reassuring experience
communicate clearly and professionally
take ownership of each interaction
follow through on commitments
maintain a high level of responsiveness
contribute to a team-oriented environment
Department: Concierge Team
Reports To: Concierge Team Manager / Supervisor
Location: Rebis Headquarters: Longmont
Compensation: $20-23 per hour plus monthly bonus program
Benefits
