Skilled Nursing Concierge — The Osborn
Status: Full Time
Rate: $20.50/hour
Location: Rye, NY (The Pavilion at The Osborn)
Schedule: Monday - Friday, 10:00 AM – 6:00 PM
Make every first impression feel like home
As a Pavilion Concierge, you’re the warm welcome and calm problem-solver who keeps our Pavilion running smoothly. You’ll support residents, families, visitors, and our nursing team with grace, speed, and a smile—turning everyday moments into exceptional experiences.
What you’ll do
Be the front-line ambassador: Greet residents, visitors, and vendors; answer phones; route calls and messages accurately; provide helpful information.
Support the unit: Handle clerical tasks (filing, basic data entry, organizing), keep the desk and common areas tidy, and jump in where needed.
Respond with care: Answer resident call bells as needed and follow up with residents, families, staff, and referral sources to ensure needs are met.
Keep things moving: Prioritize multiple requests, collaborate with the interdisciplinary team, and escalate issues to the right staff—fast.
What you’ll bring
People skills, plus: Patience, tact, enthusiasm, and a consistently cheerful, professional demeanor.
Service mindset: Genuine respect for older adults and an understanding of age-related needs.
Organization & independence: Ability to manage your workload and make sound decisions in a busy environment.
Tech comfort: Proficiency with Microsoft Office (Outlook, Word, Excel; Publisher a plus).
Background: High school diploma (or equivalent) or prior office/concierge experience or a comparable mix of both.
Integrity & confidentiality: You handle sensitive information with care at all times.
Physical & sensory essentials
Sit/stand for extended periods; move throughout the building.
Lift/carry 10–25 lbs and push/pull up to 25 lbs over short distances.
Communicate clearly in English in person and by phone (with or without accommodations).
Why you’ll love working here
A mission-driven, resident-centered community with a supportive team culture.
A role where your calm, kindness, and follow-through make a daily difference.
Predictable weekend hours—perfect for students or a steady second role.
The Osborn is an Equal Opportunity Employer. Duties and responsibilities may evolve to meet resident and operational needs.
