Scion Technology has been engaged to conduct a search for an experienced IT Support Specialist (Tier 1) for our client, an insurtech industry leader in Columbus, OH! This is a part-time contract position based onsite in Columbus.
RESPONSIBILITIES
- First-Level IT Support: Act as the initial point of contact for all IT queries, providing prompt and effective troubleshooting for hardware and software issues.
- Troubleshooting & Resolution: Address common technical problems related to Windows OS, peripheral devices, and basic network connectivity, escalating complex issues to Tier 2 as needed.
- Hardware Deployment & Maintenance: Assist with onboarding new employees by setting up computers, monitors, peripherals, and ensuring all hardware is correctly configured. Handle hardware returns and prepare devices for future use.
- Equipment & Site Maintenance: Support minor facilities responsibilities, including troubleshooting AV equipment like cameras and microphones, maintaining conference rooms, and ensuring on-site tech readiness.
- Documentation & Communication: Document troubleshooting steps, resolutions, and issues accurately in the ticketing system, maintaining clear and professional communication with end users.
QUALIFICATIONS
- Technical Proficiency: 2 years of experience in an IT support role with hands-on knowledge of hardware and software.
- Problem-Solving Ability: Strong troubleshooting skills with a focus on quick resolution and documentation.
- Customer Service Skills: Excellent written and verbal communication, with a friendly, professional approach.
- Flexibility & Initiative: Self-motivated and able to work independently with minimal supervision.
COMPENSATION & BENEFITS
This part-time contract position offers an hourly rate of $30-35/hr, commensurate with experience.
ABOUT OUR FIRM
Scion Staffing is a national award-winning staffing firm! Since 2006, we have had the pleasure of successfully placing thousands of talented professionals with amazing career opportunities. Through our innovative team building and recruiting solutions, we bridge the gap in executive leadership searches, direct hire recruiting, interim leadership placement, and temporary professional staffing. We are proud to be part of the Forbes lists of the Best Recruitment Firms and the Best Executive Search Firms in America. Additionally, Scion has been recognized as a ClearlyRated Best of Staffing firm as well as a top recruitment firm by The Business Times. Additional information about our firm can also be found online.
Scion Staffing, Inc. is an equal opportunity employer and service provider and does not discriminate based on race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and the candidates we represent. For opportunities located in a region that have enacted fair chance, arrest or conviction-based employment ordinances, Scion Staffing proactively follows the enacted guidance and considers for employment all qualified applications with arrest and conviction records. We engage in socially conscious business practices and believe that diverse, inclusive, and non-biased talent and recruitment processes are foundational to the success of Scion as well as every client organization with whom we partner.
