Job Overview: Responsible for the upkeep of the hotel guest rooms and storage areas. The Room Attendant is also responsible for providing guest service and accommodating guest needs
Reports To: Executive Housekeeper
Key Relationships:
Internal: Executive Housekeeper, Houseperson, and Maintenance
External: Hotel guests/visitors
Qualifications/Skills:
Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation.
Essential:
- Ability to satisfactorily communicate in English with guests, co-workers and management to their understanding.
- Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
- Ability to exert physical effort consistent with cleaning guest rooms, public areas, etc
- Punctuality and regular and reliable attendance.
- Interpersonal skills and the ability to work well with co-workers and the public.
Desirable:
- One - two years prior experience in hotel housekeeping
- Prior guest relations training.
- Knowledge of proper chemical handling.
- High School graduate or equivalent vocational training
Essential Physical Abilities:
- Endure various physical movements throughout the work areas, such as reaching, extending arms over head, bending and stooping.
- Ability to lift, bend, stoop, push or pull heavy loads. Requires lifting bundles of linen weighing up to 50 lbs.
- Ability to push or pull a vacuum and wheeled carts weighing up to 100 lbs.
Essential Job Functions:
- Ensures that all guest rooms are up to company standards
- Changes all linen in check out rooms and in stay over rooms as indicated by guests
- Cleans bathrooms and replaces all supplies and amenities as directed
- Dusts and vacuums all assigned rooms
- Maintains linen and storage rooms in an orderly condition
- Provides welcoming guest service and accommodates guest needs
- Turns in all found items to the Housekeeping Manager or Supervisor
- Reports all items that need repair to the Housekeeping Manager/ Chief Engineer.
- Reports all suspicious persons or activities, hazardous conditions etc. to the Manager on Duty.
- All other duties as assigned by the Supervisor.'
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Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Retirement plan
- Paid time off
Frequency needed:
Setting:
Must have your own supplies and equipment:
Source: Hcareers
