MetroSlopes — Burlingame, California

MetroSlopes is building the next-generation indoor ski and snowboard training center in the San Francisco Bay Area.

Our flagship Burlingame facility combines high-tech immersive infinite slopes, an indoor freestyle training park, a trampoline training area, a beginner dry slope, a gym dedicated to skiers and snowboarders, and an alpine mountain-themed café—creating a year-round destination for learning, training, and entertainment.

We are seeking a General Manager to lead the launch and day-to-day operations of our flagship location.

This is a full-time, year-round (non-seasonal) role based in Burlingame, CA, with no seasonal layoffs and a continuous training program.

This role is ideal for a leader who thrives in a startup environment, enjoys building teams from the ground up, and is passionate about winter sports, hospitality, and delivering exceptional customer experiences.

Facility Operations

Oversee all daily operations of the MetroSlopes facility
Manage multiple activity zones including:
- Immersive infinite slopes
- Freestyle training park
- Trampoline training area
- Beginner dry slope learning area
- Fitness and conditioning gym
- Café and guest lounge
Ensure all facilities operate safely, efficiently, and at the highest quality standards
Develop operational procedures, safety protocols, and maintenance schedules
Coordinate equipment maintenance and vendor relationships

Team Leadership

Hire, train, and manage staff including:
- Ski, snowboard and trampoline instructors
- Front desk and customer service staff
- Operations and safety staff
- Café staff
Build a positive team culture focused on safety, professionalism, and guest experience
Manage staff scheduling, training, and performance reviews

Customer Experience

Deliver a world-class guest experience for beginners, families, and athletes
Manage bookings, lesson programs, memberships, and training sessions
Oversee event hosting such as camps, birthday parties, and community events
Address customer feedback and continuously improve service quality

Business Performance

Manage operational budgets, revenue targets, and cost controls
Track KPIs including bookings, facility utilization, memberships, and customer retention
Work with founders to develop new programs and revenue opportunities
Support marketing initiatives, social media presence, and community outreach
Promote and support sales of MetroSlopes immersive ski simulator systems, including demos, partnerships, and outreach to training centers and commercial customers

Programs & Community

Help develop ski training programs, freestyle training camps, and youth development programs
Coordinate with coaches, athletes, and local ski communities
Support partnerships with schools, ski clubs, and sports organizations

Qualifications

5+ years of experience managing sports facilities, recreation centers, gyms, climbing gyms, trampoline parks, or hospitality venues
Proven leadership managing teams of 10–20+ staff
Strong operational and organizational skills
Excellent communication and customer service mindset
Ability to thrive in a fast-paced startup environment

Preferred

Experience in skiing, snowboarding, freestyle sports, or action sports
Experience launching or scaling a new facility
Background in sports management, fitness, or coaching
Experience with booking systems or membership-based businesses

Compensation

Base salary: $100,000 – $120,000 (depending on experience)
Performance bonus tied to revenue, utilization, and customer satisfaction KPIs
Equity participation or profit-sharing opportunity for high-performing founding operator
Significant growth opportunity with a rapidly expanding sports and technology company
Potential to lead future MetroSlopes locations and grow into a regional or multi-location leadership role

Location

Burlingame, California
(On-site position)

About MetroSlopes

MetroSlopes is redefining ski training by combining immersive technology, advanced training equipment, and winter sports culture into a year-round indoor experience.

Our goal is to make skiing and snowboarding more accessible, more fun, and more effective to learn—right in the heart of the Bay Area.

To Apply

Please send your resume, a short introduction describing your experience managing sports, recreation, or hospitality operations, and ski or snowboarding videos that demonstrate your riding ability or involvement in the sport (personal, coaching, or content work preferred).

MetroSlopes

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