Job Title: Senior IT Business Analyst - CC&B
Location: Oakland, CA
Duration: Permanent
Job Responsibilities
- Able to analyze and design solutions independently with limited guidance.
- Able to lead medium to high complexity level requirements efforts and coaching or mentoring less experienced business analysts.
- Able to perform peer review of requirements and designs documents.
- Able to work effectively with other groups to persuade, exchange ideas and foster cooperation.
- Actively contribute to the business cases for IT projects and initiatives.
- Analyze end-to-end business processes of moderate to high complexity and information needs of the clients in one or more business functional areas.
- Anticipate client concerns and questions, and provide timely and professional client-focused communications.
- Communicate IT processes to the business clients.
- Comply with SOX and other standard process requirements.
- Define and document business requirements for moderate-to-complex projects.
- Demonstrates extensive knowledge of concepts, principles or practices in a specific business area.
- Demonstrates familiarity with a number of the following areas: testing, project management, related Lines of Business, software development, SOX compliance, regulatory compliance, operational/disaster recovery, operations, maintenance, etc.
- Demonstrates seasoned, experienced- based judgment in applying and adapting techniques with high credibility of the project team members.
- Evaluate and document alternatives that will provide the most effective solutions to business problems.
- Identify, propose and influence IT solutions to moderate-to-complex business problems; negotiate requirements and deliverables with the client.
- May perform various additional activities, such as operation and maintenance support, application testing, etc.
- May provide mentorship and guidance to less experienced employees.
- Participates in project estimates.
- Prepare or review test plans and perform quality reviews of test results.
- Provide consulting in information technology to the client to identify and satisfy the business needs.
- Provide timely responses to client inquiries.
- Review design and technical specification documents for alignment with business solution.
- Understand the client’s current and future business environment, effectively anticipate, identify and meet the business needs.
Qualifications
Minimum:
- Bachelor’s Degree in Computer Science/ Information Systems, Business, Engineering, etc. or equivalent work experience
- 4 years of experience in analyzing, designing and developing functional requirements, functional design, UX/UI design
- 3 years’ experience in business analysis
- Experience in project participation, high complexity
Desired
- Working knowledge of relational databases (SQL experience)
- Working knowledge of UML
- Be able to work independently but within the framework of the team and product
- Be able to work well within a team setting
- Collaborate with cross functional teams to maintain efficiency, consistency and achieve successful implementation of system enhancement
- Working knowledge of MS Office suite of applications, including Word, Excel, PowerPoint, Visio
- Excellent verbal and written communication skills
- 3 years of experience with Oracle CC&B applications, and data modeling
- Experience dealing with Call Center and/or Back Office centric business
- Understanding of database/schema architecture
Skills: utilities,billing,unified modeling language (uml),sql,erp,customer information system
