MUST RESIDE IN NYC AREA - NO REMOTE
Full time $72,000/year
Role Description
DAG Tech seeks a Tier I/II Technical Support Engineer to fulfill a key role on our Engineering Operations team. Responsible for front-line support and management of technology systems, you will be exposed to a wide variety of technologies and interface directly with end-users. Your goal will be to support IT solutions and provide excellent service desk support.
- Deployment & configuration of firewalls, switches, VLANs, Wi-Fi, VPNs
- Access control systems (badge readers, door controllers, software integration)
- Security camera setup (IP cameras, NVRs, PoE, remote access configuration)
- ISP coordination and WAN setup (circuit provisioning, failover testing)
- Server rack build-outs and cable management (rack assembly, labeling, UPS)
- Cloud migration experience (Google Workspace, Microsoft 365, AWS, Azure)
- Office IT build-outs and conference room AV setup (Logitech Rally, Tap, ClickShare)
- Procurement and hardware staging (BOM review, pre-configuration, logistics)
- Vendor coordination (cabling, AV, electrical contractors)
- Technical documentation (network diagrams, configuration records, SOPs)
- Project coordination and task tracking (status updates, milestone reporting)
- Client support and onboarding (email setup, conference room training)
- Strong troubleshooting and problem-solving skills (hardware/software/network)
- Adaptability and multitasking across diverse IT environments
- Excellent communication and collaboration with internal teams and clients
Role Format
· Type: Full Time Employee
· Schedule: 40 hours per week
· Performance: In office or at client site 95% of time, Manhattan & surrounding areas
· Paid Time Off (PTO): Federal holidays, 2 weeks vacation, 1 week personal
Technical Proficiencies Required
- Desktop: Windows, Mac
- Mobile: iPhone, Android
- Cloud: Microsoft 365, Google Workspace, Zoom
- Network: Ethernet, wireless, firewall, router
Personal Skills Required
- High level of professionalism
- Positive attitude
- Superior customer service skills
- Team player
- Consistency and reliability
- Exceptional verbal communication, and technical writing skills
- Ability to multi-task gracefully
- Ability to exercise clear judgement
Opportunities for Advancement
· Tier III engineering
· Project engineering
· Cybersecurity roles
· Compliance support roles
· Client management responsibilities
· Engineering management responsibilities
About DAG Tech
DAG Tech is a leading innovator in the IT services industry, driven by our exceptional team and their dedication to delivering results the right way. We achieve this through outstanding service and support, leveraging cutting-edge technologies, and seizing new opportunities. Our core specialties include IT support, cybersecurity, technical projects, cloud solutions, and strategic consulting. At the heart of our approach are guiding principles that set us apart and shape everything we do.
See more at https://www.dagtech.com
As an Equal Opportunity Employer (EEO) that celebrates diversity, DAG Tech does not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
