MUST RESIDE IN LA AREA - NO REMOTE

Full time $90,000/year

Role Description

DAG Tech seeks a Tier II Technical Support Engineer to fulfill a key role on our Engineering Operations team. Responsible for front-line support and management of technology systems, you will be exposed to a wide variety of technologies and interface directly with end-users. Your goal will be to support IT solutions and provide excellent service desk support.

Deployment & configuration of firewalls, switches, VLANs, Wi-Fi, VPNs
Access control systems (badge readers, door controllers, software integration)
Security camera setup (IP cameras, NVRs, PoE, remote access configuration)
ISP coordination and WAN setup (circuit provisioning, failover testing)
Server rack build-outs and cable management (rack assembly, labeling, UPS)
Cloud migration experience (Google Workspace, Microsoft 365, AWS, Azure)
Office IT build-outs and conference room AV setup (Logitech Rally, Tap, ClickShare)
Procurement and hardware staging (BOM review, pre-configuration, logistics)
Vendor coordination (cabling, AV, electrical contractors)
Technical documentation (network diagrams, configuration records, SOPs)
Project coordination and task tracking (status updates, milestone reporting)
Client support and onboarding (email setup, conference room training)
Strong troubleshooting and problem-solving skills (hardware/software/network)
Adaptability and multitasking across diverse IT environments
Excellent communication and collaboration with internal teams and clients

Role Format

· Type: Full Time Employee

· Schedule: 40 hours per week

· Performance: In office or at client site 95% of time, Manhattan & surrounding areas

· Paid Time Off (PTO): Federal holidays, 2 weeks vacation, 1 week personal

Technical Proficiencies Required

Desktop: Windows, Mac
Mobile: iPhone, Android
Cloud: Microsoft 365, Google Workspace, Zoom
Network: Ethernet, wireless, firewall, router

Personal Skills Required

High level of professionalism
Positive attitude
Superior customer service skills
Team player
Consistency and reliability
Exceptional verbal communication, and technical writing skills
Ability to multi-task gracefully
Ability to exercise clear judgement

Opportunities for Advancement

· Tier III engineering

· Project engineering

· Cybersecurity roles

· Compliance support roles

· Client management responsibilities

· Engineering management responsibilities

About DAG Tech

DAG Tech is a leading innovator in the IT services industry, driven by our exceptional team and their dedication to delivering results the right way. We achieve this through outstanding service and support, leveraging cutting-edge technologies, and seizing new opportunities. Our core specialties include IT support, cybersecurity, technical projects, cloud solutions, and strategic consulting. At the heart of our approach are guiding principles that set us apart and shape everything we do.

See more at https://www.dagtech.com

As an Equal Opportunity Employer (EEO) that celebrates diversity, DAG Tech does not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

DAG Tech

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