Office Assistant/Receptionist
Experience- 4+ years of experience preferred.
Answer incoming phone calls professionally and assist customers with their needs
Gather accurate customer and job information
Schedule estimates, service calls, and electrical projects
Dispatch electricians and field crews using ServiceTitan
Coordinate daily schedules and communicate schedule changes with customers and technicians
Respond to customer emails, text messages, and inquiries in a timely manner
Create and update customer profiles, jobs, appointments, and notes in ServiceTitan
Follow up with customers regarding appointments, estimates, scheduling, and information
Maintain accurate records and ensure job information is properly documented
Assist with invoicing, payment follow-ups, and basic office paperwork
Coordinate with field technicians regarding job status, materials, scheduling, and customer needs
Assist with permits, inspections, utility coordination, and other job-related administrative tasks as needed
Maintain organized electronic and physical files
Perform general office duties including scanning, filing, data entry, and document preparation
Help keep the office organized and daily operations running smoothly
Provide excellent customer service and represent Solid Electrical Services in a professional manner
Qualifications
Strong customer service and communication skills
Professional and confident phone etiquette
Strong organizational skills and attention to detail
Ability to multitask and prioritize in a busy office environment
Comfortable using computers, email, scheduling software, and online systems
Ability to communicate effectively with customers and field employees
Dependable, punctual, and able to work independently
Previous customer service, dispatching, construction office, or service-industry experience is preferred
ServiceTitan experience is a plus
