Cox Automotive is seeking a Manager, UX Research to lead user insights for our telecommunications and media-driven automotive platforms. In this role, you will design and execute qualitative and quantitative studies, synthesize findings, and translate them into clear recommendations that drive product strategy and design decisions. Partnering with product, design, engineering, and data teams, you will champion user-centered design, build scalable research practices, mentor researchers, and help shape innovative digital experiences used by dealers and consumers worldwide.
Responsibilities
- Lead end-to-end UX research for key automotive digital products
- Plan and execute qualitative and quantitative studies
- Translate insights into clear recommendations for product and design teams
- Collaborate with designers, product managers, and engineers to shape roadmaps
- Develop and maintain research frameworks, repositories, and best practices
- Advocate for user-centered design across the organization
- Mentor and guide junior researchers and UX team members
- Communicate findings to stakeholders through reports and presentations
Required Skills
- UX research methods
- User interviews
- Usability testing
- Survey design and analysis
- Journey mapping
- Research synthesis and storytelling
- Product discovery and strategy
- Data analysis and metrics
- UX research repositories and tools
- Stakeholder communication
