Cox Automotive is seeking a UX Researcher II to drive user-centered insights for our digital automotive products. In this role, you'll design and lead studies across the product lifecycle-discovery, concept testing, and iterative usability testing-using interviews, surveys, and usability evaluations. You'll translate findings into clear recommendations, collaborating closely with designers, product managers, and engineers. Join a people-first, inclusive culture and help shape data-driven experiences used by dealers and consumers worldwide, with strong opportunities for growth across leading brands.
Responsibilities
- Plan and conduct qualitative and quantitative UX research across web and mobile products
- Translate research findings into insights, personas, and journey maps that inform product strategy
- Collaborate with product managers, designers, and engineers to define research questions and priorities
- Design and manage usability tests, concept evaluations, and iterative prototype testing
- Synthesize data into clear reports and presentations for technical and non-technical stakeholders
- Advocate for user-centered design and help refine UX metrics and success criteria
- Partner with analytics teams to combine behavioral data with primary research
- Support continuous discovery practices within cross-functional product teams
Required Skills
- User research planning
- Usability testing
- Interviewing and facilitation
- Survey design and analysis
- Mixed-methods research
- Persona and journey map development
- UX metrics and experimentation
- Data synthesis and reporting
- Prototyping and UX tools (Figma, Sketch, XD)
- Stakeholder communication
