Cox Automotive is seeking a UX Researcher II to drive user-centered product decisions across our telecommunications and media-focused automotive platforms. In this role, you will plan and execute mixed-method research-interviews, usability tests, surveys, and diary studies-to understand dealers, OEMs, and consumer behaviors. You'll synthesize insights into clear recommendations, collaborating closely with product, design, and engineering. Join a people-first, inclusive culture with strong benefits, career growth across leading brands, and opportunities to shape the future of automotive retail and mobility.
Responsibilities
- Plan and execute qualitative and quantitative UX research studies across Cox Automotive products
- Recruit and screen participants representing dealers, OEMs, and consumers
- Synthesize findings into insights, personas, and journey maps
- Translate research into clear UX recommendations and design requirements
- Collaborate with designers, product managers, and engineers in agile teams
- Create and present reports, presentations, and storytelling artifacts
- Support usability testing of new and existing experiences
- Advocate for user-centered design across cross-functional stakeholders
Required Skills
- User research (qualitative and quantitative)
- Usability testing
- Interviewing and facilitation
- Survey design and analysis
- Journey mapping and persona development
- UX research synthesis and storytelling
- Prototyping and wireframing collaboration
- Statistical analysis and data interpretation
- Mixed-methods research planning
- Stakeholder communication and presentation
