JOB REQUIREMENTS: Position Summary: Direct Supply is building the future
of healthcare technology with industry-leading products, solutions and
platforms to help improve the lives of millions of seniors and those who
care for them. In the Technical Operations Specialist position, you\'ll
serve as the technical bridge between Product Management, Engineering,
Customer Success, and Operations to ensure successful implementation,
adoption, and ongoing support of the TELS Platform. You\'ll lead the
operational execution of technical initiatives that require deep product
expertise, including customer implementations, integrations, advanced
technical support, and process improvements. By partnering across teams,
you\'ll improve operational efficiency, enhance the customer experience,
and support scalable platform adoption. Skills Needed: Provides Customer
Value - Delivers cutting-edge, tech-driven solutions paired with
outrageous customer service with an eye to profitability. Seizes
opportunities that reward both the customer and DS, fostering robust
customer relationships. Solves Problems - Uses technology and sharp
logic to craft inventive solutions to complex issues, digging deep to
tackle root causes. Conducts impartial analysis, leaving no stone
unturned for comprehensive insights. Applies AI and Technology -
Identifies opportunities to boost efficiency and add value using AI and
tech. Embraces and applies digital innovations and tech solutions to
build business. Eagerly learns and integrates new technologies where
they matter most. Effectively Collaborates - Forges strong partnerships
and works productively with others to achieve common goals. Finds common
ground to solve problems and seeks out diverse perspectives to inform
decisions. Quickly earns trust, puts others at ease, and shows empathy.
Demonstrated ability to communicate complex technical concepts clearly
to technical and non-technical audiences. What You\'ll Do and Impact:
Provide Tier 3 technical support by investigating complex customer
issues, validating product behavior, identifying configuration or
operational solutions, and partnering with Engineering to resolve
product defects and software issues. Coordinate technical
implementations and integration projects, including API onboarding, SFTP
connections, Single Sign-On (SSO), platform configuration, project
timelines, customer communications, and launch readiness. Support
product launches and customer implementations by validating processes,
testing new functionality, maintaining technical documentation, and
enabling Customer Success and Operations teams. Improve operational
efficiency by leveraging AI, standardizing support processes, and
analyzing operational trends to recommend process improvements and
product enhancements. Serve as the primary technical resource for
advanced platform configuration, reporting, integrations,
authentication, permissions, and... For full info follow application
link. *** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/2405B12310A1439D
