Job Description
The CPC Logistics driver staffing operations center serving Santa Ana, CA is seeking a Help Desk Technician to join our customer’s Information Technology team and serve as the first point of contact for technical support. This role is ideal for someone who enjoys problem-solving, providing strong customer service, and helping maintain smooth day-to-day IT operations.
What You’ll Do:
• Serve as the primary contact for internal users needing technical assistance via phone, email, or ticketing system
• Troubleshoot and resolve common IT issues involving
• Windows / macOS workstations · Microsoft 365 (Outlook, Teams, Office)
• Password resets and account access
• Printers, peripherals, and basic networking
• Log, categorize, prioritize, and manage support tickets accurately
• Perform remote troubleshooting using approved support tools
• Support employee onboarding/offboarding, including account setup and deactivation
• Document solutions and contribute to IT knowledge base improvements
What We’re Looking For:
• 3 years of IT support or helpdesk experience
• 2+ years of Networking
• Strong troubleshooting skills across hardware, software, and basic networking
• Experience with Microsoft 365, ticketing systems, and remote support tools
• Strong communication skills and customer service mindset
• Detail-oriented with strong problem-solving ability
Qualifications:
• Degree in IT, Computer Science, or related field preferred
Monday – Friday work schedule. 8am – 5pm.
$28.00 - $31.00 per hour, depending on experience.
Resumes to
Pete Wieboldt
p.wieboldt@cpclogistics.com
