Front Desk Coordinator / Customer Service (Full-Time) [San Marcos, CA]
We are a family owned and operated custom plastic fabrication shop in San Marcos.
We are seeking an organized professional with strong communication and customer service skills, with the ability to multi-task, work well under pressure (in a sometimes fast-paced environment), work independently and as part of a team.
This is a full-time position, with a typical work schedule of 8:00 am to 5:00 pm, Monday - Friday.
Your daily duties will consist of:
• Greeting each customer with professionalism in person, by phone, and/or by email.
• Answer incoming calls, direct calls, and manage customer inquiries.
• Operate a computer, scanner, and printer.
• Create estimates, purchase orders, work orders, invoices, and packing slips through QuickBooks.
• Send and receive emails through Outlook.
• Process shipments utilizing USPS, UPS WorldShip & FedEx.
• Process payments (cash, checks, debit cards, and credit cards) utilizing Clover Flex and QuickBooks.
• Manage the front desk (and will-call) to ensure it is running smoothly at all times.
• Communicate clearly with staff and vendors to ensure our customers receive excellent service.
• Other duties as assigned.
Requirements
• Ability to read, write, and verbally communicate in the English language.
• Basic math skills, including: fundamental arithmetic-addition, subtraction, multiplication, and division – along with fractions, decimals, percentages, and basic measurements.
• Know how to operate a computer (typing), scanner, printer, calculator, and tape measurer.
• Experience with QuickBooks desktop, Outlook, Adobe Acrobat, Microsoft Word & Excel.
• 1-2 years of customer service, preparing estimates, filing, and order entry.
• 1-2 years of basic accounting skills, accounts receivable (receiving payments), accounts payable (invoice entry).
• 1-2 years of purchasing, creating purchase orders, and communicating with vendors.
• Ability to work well under pressure and in a sometimes fast-paced environment, with constant interruptions.
• Ability to multi-task, work independently, and as part of a team.
• Ability to reprioritize your work duties as needed throughout the day, while meeting crucial deadlines.
• Ability to lift up-to 25 lbs. without assistance.
• Pass E-Verification.
We provide a casual blue-collar work environment, casual work attire (closed-toed shoes). Some paid holidays. Sick pay in accordance with the California Labor Laws. Vacation pay (40 hours per calendar year) upon completing your 1-year work anniversary. Health insurance is available after completing your 90-day probationary period.
Please submit your resume, with business references and a cover letter, for consideration for this position. Include your name and the position you are applying for in the subject title of your email.
Telephone calls will not be accepted at this time. Thank you.
