Broadridge is growing! We are seeking a Director of Fed Settlements to join our team. Reporting into the Head of Domestic Settlements, you will be responsible for managing the Broadridge BPO Fed Settlements teams. You will be responsible for crafting, influencing and designing strategies to support the growth of a strategically important business. Leading a global team of 25 associates, you will be responsible for all aspects of our expanding business in the settlements arena. Given the complexity of the role you will need to be a strong developer of people and an exceptional communicator. You will nurture talent, encourage mobility and champion the growth of your people all while providing extraordinary client service and satisfaction during periods of rapid growth.
Responsibilities
Provide outsourced operational/transactional business process support for clients, ensuring quality service and operational performance within the parameters of both the client needs and contract
Lead and supervise Fedwire Security Settlement functions and related processes such as Triparty, FICC/GSCC and TMPG for a U.S. team with responsibilities governing our global off-shore resources
Oversee direct managers/supervisors, team leads, and associates in the Fedwire Settlements area. Coach and mentor staff with responsibilities include providing constructive feedback, conducting annual performance reviews, managing salary and bonus budget for the group
Facilitate development of Broadridge’s automation tools such as Robotic Process Automation (RPA), Broadridge Exception Event System (BEES) and identify other areas with automation potential.
Identify automation opportunities and make recommendations to implement technical solutions in an efficient manner
Maintain, support and debug software application solutions in production and create technical dashboards enabling performance monitoring
Organize and track multiple automation opportunities across the department to ensure completion
Document implemented solutions and develop reusable components, scripts and framework for efficiency
Drive financial growth and achieve team revenue targets. Meet prospective clients to add new business to Broadridge product suite such as ‘Impact’ for Fixed Income trade settlement
Accountable for daily operational functions. Address daily operational escalations from clients as a result of system or human error and resolve them in a timely manner. Also communicate the issue, solution and plan of action for future avoidance in a timely manner to both the internal and external parties
Mitigate Financial risk and market exposure for clients by proactively addressing unsettled trades with high Mark to Market (MTM) exposure and by monitoring ledger-to-bank reconciliation reports
Participate in recruitment process by conducting technical interviews, devise training plan for new associates, supervise and track their progress via various metrics
Conduct internal and external training programs on Broadridge products (such as Impact, BEES, and BPS) and operational processes (such as settlements, Net Free Equity, Daylight Overdraft, etc.
Implement and maintain quality controls by ensuring Written Supervisory Procedures (WSP) is adhered by the group
Develop and maintain Standard Operating Procedures (SOP) for training purposes, for reference during critical issues and for seamless operations
Coordinate and communicate with support functions such as HR, IT and Finance for system related, project related and team related functions
Qualifications
7+ years of experience with a bachelor's degree/equivalent experience
Series 99 preferred
A self-starter with keen attention to detail
Ability to work under tight deadlines and multi-task
Quick-learner that can adapt to a growing business
Ability to maintain a positive relationships with clients and internal associates alike
Excellent verbal and written presentation skills
Proven knowledge of operations products and processes
Strong customer service orientation & strong prioritization and interpersonal skills
Impact/BONY BDC/FICC RTTM/BONY Accessedge experience a significant plus
Compensation Range: The salary range for this position is between $165,000 - $175,000.
Bonus Eligibility: Bonus Eligible
Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.
Benefits Information: Please visit for more information on our comprehensive benefit offerings.
All Colorado employees receive paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act and other legally required benefits, as applicable. Apply by clicking the application link and submitting your information. The deadline to apply for this role is July 1, 2026
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