Job DescriptionKey Responsibilities
Business Analysis & Requirements Management
Partner with servicing operations, loan acquisition teams, underwriting, compliance, quality control, and IT teams to gather, document, andvalidatebusiness requirements.
Translate complex business processes into detailed functional specifications, user stories, process flows, and system requirements.
LoanOriginations& Workflow Support
Analyze workflow routing logic, approval processes, exception handling, and document management capabilities.
Ensure loans areproperly reviewed, approved, and boarded into the servicing platformin accordance withinvestor, regulatory, and internal requirements.
Assistwith integration requirements between originationsystems, servicing platforms, document repositories, and external vendor systems.
Mortgage Servicing System Support
Participate in servicing-related initiatives involving escrow, payment processing, investor reporting, customer communications, loss mitigation,defaultand loan transfers.
Documentation & Process Improvement
Create andmaintainbusiness requirements documents, process maps, workflow diagrams, test plans, and operational procedures.
Testing & Implementation Support
Regulatory & Compliance Support
Support compliance initiatives related to CFPB, RESPA, TILA, FHA, Fannie Mae, Freddie Mac, Ginnie Mae, and other servicing/investor standards.
Entry-level professional with some experience to contribute on a project or program. Role learns to use professional concepts to resolve problems of limited scope and complexity under close supervision while achieving day-to-day objectives. Works on developmental assignments that are initially routine in nature, requiring limited judgment and decision making. This level is typically focused on self-development. Requires theoretical knowledge through specific education and training.
QualificationsBachelor of Science - Computer and Information Science, Equivalent relevant experience (5-7 years)
ExperienceRelevant professional experience (2-5 years)
