Dr. Martens is more than a brand - it's a global icon with over 60 years of attitude, heritage, and cultural impact. We're a thriving, values-driven business powered by diverse thinkers, bold doers, and people who bring their whole selves to work. If you're ready to make your mark, you're in the right place.
At DM, our values guide everything we do: Be Yourself, Act Courageously, Show You Care. They're not just words - they're how we turn passion into progress.
WHERE YOU CONTRIBUTE
The District Manager leads a portfolio of stores to deliver a consumer first, premium retail experience that drives profitable growth. In partnership with your Regional Manager(s), this position will translate centrally defined consumer experience frameworks and guardrails into local execution, raising conversion, full‑price sell‑through, and loyalty across a district while right‑sizing labor, optimizing inventory flow, and elevating brand storytelling in every store. This work advances Dr. Martens’ strategic focus on engaging more consumers, increasing purchase frequency, and lead to a premium direct‑to‑consumer (DTC) experience, with a specific emphasis on improving full‑price mix, reducing markdown dependency, and executing tiered store formats consistently.
CORE ACCOUNTABILITIES
- District commercial performance. Deliver revenue, gross margin, four‑wall profitability and CDP targets across your stores. Monitor and act on conversion, footfall, units per transaction, ASP, NPS and full‑price vs. markdown mix using company reporting tools.
- Consumer experience excellence. Execute centrally defined retail experience standards, service levels, tone of voice, omnichannel processes, and post‑purchase experience, to ensure consistent premium execution across all stores.
- Retail estate & format execution. Operate stores in line with the tiered retail model (flagship, street, mall, outlet, pop‑up) while elevating visual merchandising and storytelling to support brand equity and full‑price performance.
- Inventory flow & allocation partnership. Partner with Market Demand Planning and Retail Allocators to ensure the right product is in the right stores, reduce aged/obsolete stock, and improve inventory turn.
- People leadership & capability building. Hire, coach, and develop Store Managers and store teams. Ensure training, SOPs, and capability frameworks are embedded consistently across all stores in the district.
- Operational excellence & risk management. Uphold operational standards, labor efficiency, loss prevention, safety/compliance, and inventory controls.
- Rhythm of the business. Lead weekly, monthly, and quarterly KPI reviews. Share insights, deliver action plans, and support market‑level planning cycles.
- Cross‑functional collaboration. Work with Marketing, Merchandising, Operations, Allocations, HR Business Partners, and Finance to align actions with centrally defined frameworks.
KEY SKILLS & CAPABILITIES
- Consumer‑centric leadership. Ability to translate consumer insights and brand standards into store‑level behaviors that improve conversion, NPS and loyalty.
- Commercial and analytical acumen. Strong understanding of P&L levers and KPIs; able to interpret and act on performance dashboards and reports.
- Merchandising partnership. Ability to influence assortments, density and presentation through collaboration with Market Merchandising and Allocation teams.
- Visual merchandising & storytelling. Strong capability in executing premium VM standards across different store tiers and driving consistent brand storytelling.
- People leadership. Demonstrated success in recruiting, developing, motivating and retaining high‑performing leaders and store teams.
- Change leadership & cross‑functional working. Comfortable operating within global frameworks and collaborating across central and market teams.
- Systems proficiency. Comfortable working with enterprise systems and KPI dashboards used for revenue, traffic, customer and product performance.
We live and breathe Rebellious Self Expression at Dr. Martens, and there are 3 core values at the heart of it. They never stand alone, but work together as a balancing act of rights and responsibilities to support how we work together at DMs.
BE YOURSELF. ACT COURAGEOUSLY. SHOW YOU CARE.
At DM your technical capability will go hand in hand with the below:
- Great relationship management that delivers results through effective teamwork
- You’ll be a proud custodian to our DM’s culture, embodying what we stand for and encouraging others to do the same
- You’ll help build a highly engaged team – ensuring a collaborative culture and providing guidance & support to other team members
- You will take ownership for your own development, proactively seeking out feedback to build self-awareness
- You will bring the outside-in; you’ll share best practice across the team/business and encourage ideas sharing as well as collaborative problem solving
- You’ll lead the way and role model on all things DE&I & wellbeing
WHAT'S IN IT FOR YOU?
- Welcome to the brand pair of Docs
- Employee discount of 65% off footwear and 50% on accessories
- Early Friday finish in the summertime
- Affordable & comprehensive Medical, Dental & Vision packages
- Our Employee Assistance Program – for when times might get tough
- 401(k) Pre-Tax and Roth Retirement savings plans
- DM Foundation, supporting and empowering our communities around the world
- Paid volunteer hours
PAY DETAILS
- $105,000 - $115,000 per year.
- Exact compensation may vary based on skills, experience, and location.
READY TO FILL YOUR BOOTS?
If you're excited to own your impact, shape the future of an iconic brand, and grow your career in a place that champions individuality - we'd love to hear from you.
We strive to create an accessible and inclusive application and selection process. We are committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the recruitment, selection and/or assessment processes. Should you require an accommodation, please contact our Talent Acquisition team, by email at jobs@drmartens.com and we will work with you to meet your accessibility needs.
At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to authentically speak to our consumers.
We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included, whatever their role in the Dr. Martens community.
