Operations Manager
We are seeking a hard-working, innovative, detail-oriented, and creative team player to join our Aptive team! This is a full-time Operations Manager position located in the Raleigh, NC area. The individual we are looking for is also someone that enjoys working in a team environment and excels at working at an individual level.
What we offer:
● Competitive annual salary $90,000-105,000/year
● Performance bonus
● Company vehicle provided
● Company gas card provided
● Company iPhone provided
● Group Health, Dental, and Vision plans
● Pet insurance, Life insurance, and EAP benefits
● 401K with employer match
● Paid holidays and paid time off
● Opportunity for advancement
● Upbeat and exciting company culture and much more!
Responsibilities include:
● Responsible for customer retention, employee retention, and service center EBITDA
● Continually monitor and balance labor utilization with production to optimize overall efficiencies
● Responsible for all inventory and fleet within the service center
● Use forecasted staffing needs and direct all hiring activities to ensure proper staffing for the service center while having constant communication with the recruiting lead
● Manages payroll for all Service Professionals, Lead Service Professionals, and Operations Supervisors within the service center
● Set a clear vision and expectations for the work group
● Strive to achieve high operational efficiency and effective labor management
● Work closely with the Regional Operations Manager and Continuous Improvement department to ensure the growth and success of areas by ensuring the safe and efficient delivery of quality services
● Execute plans provided for improvement and report progress
● Ensure a cohesive, service-oriented, multidisciplinary team through staffing and retention of qualified individuals
● Meet KPI standards
● Work with talent team for hiring needs
● Create a positive atmosphere of learning and growth for all Service Professionals.
● Set and manage goals with Operations Supervisors, Lead Service Professionals, and Service Professionals to improve overall performance using performance dashboards and other tools
● Review Service Professional performance metrics with the Operations Regional Manager
● Teach Service Professionals proper communication skills, and sales training, and ensure the workforce has a proper understanding of sales organization and processes
● Responsible for collaborating with Operations Trainers and local leadership to implement and deliver training
● Deliver excellent customer service to potential and existing customers
Qualifications:
● At least 3+ years experience in management and/or a bachelor's degree in business, marketing, finance, or a related field.
● Preferred a high school diploma or related education.
● General understanding of Profit and Loss.
● A US driver’s license that has been valid for a minimum of 3 years is required
● A clean driving record is required (no more than one moving violation in the past year and no more than 2 moving violations in the past 4 years)
● A drug test and background check will be performed on all new hires
● Candidates must obtain and maintain all licenses/certificates as required by federal, state, and local regulations.
