Position Summary
The Manager of IT Infrastructure is responsible for the day-to-day delivery, support, and optimization of IT systems, infrastructure, and end-user technology across the business. This role ensures reliable IT operations while also contributing to strategic initiatives that improve efficiency, scalability, and user experience.
This position serves as a key partner to the business, balancing hands-on IT support (hardware, networks, and user systems) with participation in longer-term technology planning and infrastructure improvements.
What You'll Do
- Serve as the primary IT contact for infrastructure, end-user support, and equipment management across the business
- Serve as the primary point of contact between Terrasmart and the outsourced MSP for all managed IT services, including infrastructure, security, service desk, and cloud operations
- Monitor MSP performance against contracted SLAs, response/resolution times, and service quality trends
- Own the escalation process for critical incidents and manufacturing-impacting issues, ensuring the MSP responds with appropriate urgency and communication
- Manage the MSP change request process for infrastructure changes, application additions, and environment modifications
- Support ad-hoc IT projects and initiatives as directed by the Director of IT
- Travel occasionally (~10%) to other locations (Fort Myers, FL; Selkirk, NY; Erlanger, KY) for infrastructure support, site assessments, and equipment deployments
- Oversee daily IT operations including desktops, laptops, mobile devices, networks, and on-site technology
- Manage procurement, deployment, maintenance, and lifecycle of IT equipment and assets
- Ensure timely resolution of IT issues, acting as escalation point for critical incidents
- Support and maintain network infrastructure, connectivity, and system availability
- Partner with business leaders to understand operational needs and recommend practical technology solutions
- Contribute to the development and execution of infrastructure and systems roadmap aligned to business goals
- Assist in managing IT vendors, service providers, and support partners
- Ownership of all telephony related items (excluding mobile) including land lines, Ring Central, etc.
- Website hosting support, domain registration and DNS management, SSL/TLS certificate management
- Participate in disaster recovery planning, testing, and execution
- Track and report on IT performance metrics, service levels, and user satisfaction
- Support implementation of new systems, upgrades, and enhancements
What You Bring
- Bachelor's Degree in IT, Information Systems, or related area
- 5 years of experience in IT infrastructure, systems administration, or IT support
- 5 years managing people
- 2 years of experience supporting environments of 100 users, preferably in manufacturing or operationally critical industries
- Strong working knowledge of Microsoft 365 administration, including Entra ID (Azure AD), Intune, Exchange Online, SharePoint, and Teams
- Hands-on experience with endpoint management and deployment using RMM platforms (NinjaRMM, Kaseya, ConnectWise), Intune, Windows Autopilot, or equivalent tooling
- Familiarity with Azure infrastructure concepts (VMs, networking, subscriptions) sufficient to understand and oversee MSP-managed environments
- Experience with network fundamentals: DNS, DHCP, VPN, SD-WAN, firewall concepts (Palo Alto and/or Meraki experience a plus)
Please note: Sponsorship is not available for this opportunity.
Why Terrasmart?
- Outstanding Employee Benefits Package: Medical, Dental, Vision, Life Insurance, STD/LTD, 401(k) with company match
- Meaningful Work in the Renewable Energy Industry
- Team-oriented culture
- Opportunities for career development and advancement
- Work/Life Balance
Please visit our website to learn more about our organization: https://www.terrasmart.com/ Integrity and excellence are at the heart of everything we do. Our focus is on hiring and developing the best talent available and creating a rewarding, challenging and safe workplace for everyone. We are a team-based organization. We listen carefully to our people and to our clients so we can build an organization that meets their needs and exceeds their expectations. We are committed to our customers and our employees and helping them grow to their fullest potential. Surpassing our competition has made us the industry leader; a position we will strive to enhance. EEO and ADA Terrasmart is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, religion, national origin, arrest record, ancestry, age, physical or mental disability, sexual orientation, transgender status, genetic information, marital status, citizenship status, veteran status, pregnancy, or any other status protected by federal, state or local law. Upon request and consistent with applicable laws, Terrasmart will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.
