Pay: $68,000.00 - $75,000.00 per year
Job description:
About the Role
This is not an entry-level helpdesk position.
We’re hiring a strong Tier 1 / early Tier 1.5 Service Desk Engineer with MSP experience to support multiple client environments. You’ll work daily with Microsoft 365, Azure Virtual Desktop, networking, VPNs, and professional MSP tooling (RMM/PSA).
If you’re comfortable owning tickets end-to-end, troubleshooting real issues, and working in a fast-paced MSP environment, this role will be a great fit.
Day in the Life
- Monitor, triage, and resolve tickets using RMM and PSA tools
- Respond to alerts and address overnight issues
- Troubleshoot Microsoft 365 issues (email, MFA, Conditional Access, message tracing)
- Resolve VPN and Azure Virtual Desktop connectivity problems
- Provide remote support for Windows workstations and printers
- Perform occasional onsite visits to local client locations
- Document work clearly and meet SLA expectations
Key Responsibilities
- Daily use of professional RMM and PSA platforms
- Microsoft 365 administration (Exchange, MFA, CAP, user management)
- Tier 1 support for Azure Virtual Desktop
- Networking fundamentals (TCP/IP, DNS, DHCP, subnets)
- SSL VPN troubleshooting
- Windows Server & Active Directory fundamentals
- Windows 10/11 and printer support
- Manage multiple tickets efficiently and professionally
Requirements (Must Have)
- 2–4 years of MSP experience (required)
- Hands-on daily experience with RMM and PSA tools
- Strong troubleshooting skills (not script-only support)
- Ability to prioritize and manage multiple tickets
- Clear written and verbal communication
- Comfortable working independently in a remote/hybrid environment
Nice to Have (Not Required)
- Microsoft certifications (MS-900, MD-102, etc.)
- Network+ or equivalent networking experience
- Experience supporting multiple customers simultaneously
- Exposure to Azure AD / Entra ID environments
Compensation & Benefits
- Base salary: $68,000 – $75,000 (depending on experience)
- Health insurance
- 401(k)
- Paid time off
- Hybrid work model
- Paid training and certification support
- Clear growth path to Tier 1.5 / Tier 2
Why This Role Is Different
- You’re not stuck on password resets all day
- You’ll work in real client environments, not a call-center queue
- You’ll gain exposure to cloud, security, and infrastructure
- Growth is based on skill, not tenure
Additional Requirements
Ability and willingness to obtain CompTIA A+ and Network+ certifications within 6 months of hire (required; company-supported).
Employment Classification
This is a full-time, exempt (salaried) position.
Job Types: Full-time, Permanent
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
Work Location: Hybrid remote in Fort Lauderdale, FL. On-site work will be required weekly.
