Pay: $68,000.00 - $75,000.00 per year

Job description:

About the Role

This is not an entry-level helpdesk position.

We’re hiring a strong Tier 1 / early Tier 1.5 Service Desk Engineer with MSP experience to support multiple client environments. You’ll work daily with Microsoft 365, Azure Virtual Desktop, networking, VPNs, and professional MSP tooling (RMM/PSA).

If you’re comfortable owning tickets end-to-end, troubleshooting real issues, and working in a fast-paced MSP environment, this role will be a great fit.

Day in the Life

Monitor, triage, and resolve tickets using RMM and PSA tools
Respond to alerts and address overnight issues
Troubleshoot Microsoft 365 issues (email, MFA, Conditional Access, message tracing)
Resolve VPN and Azure Virtual Desktop connectivity problems
Provide remote support for Windows workstations and printers
Perform occasional onsite visits to local client locations
Document work clearly and meet SLA expectations

Key Responsibilities

Daily use of professional RMM and PSA platforms
Microsoft 365 administration (Exchange, MFA, CAP, user management)
Tier 1 support for Azure Virtual Desktop
Networking fundamentals (TCP/IP, DNS, DHCP, subnets)
SSL VPN troubleshooting
Windows Server & Active Directory fundamentals
Windows 10/11 and printer support
Manage multiple tickets efficiently and professionally

Requirements (Must Have)

2–4 years of MSP experience (required)
Hands-on daily experience with RMM and PSA tools
Strong troubleshooting skills (not script-only support)
Ability to prioritize and manage multiple tickets
Clear written and verbal communication
Comfortable working independently in a remote/hybrid environment

Nice to Have (Not Required)

Microsoft certifications (MS-900, MD-102, etc.)
Network+ or equivalent networking experience
Experience supporting multiple customers simultaneously
Exposure to Azure AD / Entra ID environments

Compensation & Benefits

Base salary: $68,000 – $75,000 (depending on experience)
Health insurance
401(k)
Paid time off
Hybrid work model
Paid training and certification support
Clear growth path to Tier 1.5 / Tier 2

Why This Role Is Different

You’re not stuck on password resets all day
You’ll work in real client environments, not a call-center queue
You’ll gain exposure to cloud, security, and infrastructure
Growth is based on skill, not tenure

Additional Requirements

Ability and willingness to obtain CompTIA A+ and Network+ certifications within 6 months of hire (required; company-supported).

Employment Classification

This is a full-time, exempt (salaried) position.

Job Types: Full-time, Permanent

Benefits:

401(k)
401(k) matching
Flexible schedule
Health insurance
Paid time off
Professional development assistance

Work Location: Hybrid remote in Fort Lauderdale, FL. On-site work will be required weekly.

Hypersphere IT

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