The Director of IT Operations is a senior leadership role responsible for the strategic design, implementation, and management of the enterprise infrastructure. This role oversees the backbone of the organization—ranging from data centers and hybrid cloud environments to network security and service desk operations. As a key leader reporting to the CIO, you will balance high-level architectural planning with hands-on technical governance, ensuring that technology is resilient, scalable, and compliant with rigorous federal and state standards (NIST 800-53).
Responsibilities
- Direct the planning and implementation of all IT operations, including data centers, servers, storage, and telephony systems.
- Lead the evolution of the environment from on-premise legacy systems to a secure, high-performance hybrid cloud architecture.
- Enforce network and systems security measures; lead system hardening efforts specifically aligned with NIST 800-53 controls to protect sensitive healthcare data.
- Establish and monitor performance metrics (SLAs/KPIs) for the Help Desk and Network teams to ensure consistent, "white-glove" user support.
- Oversee the full lifecycle of IT assets and act as the primary technical liaison for vendors, ensuring contract compliance and service integrity.
- Lead meetings to identify infrastructure risks and develop mitigation plans; translate complex technical issues for non-technical executive stakeholders.
- Supervise, mentor, and evaluate a multi-disciplinary IT staff, fostering a culture of continuous learning and technical discipline.
- Maintain exhaustive documentation of network mapping, configurations, and service records to satisfy federal audit requirements.
Must Haves:
- 7+ years in a hybrid (on-prem and cloud) IT operations environment, with at least 5 years in a technology-focused company.
- 3+ years of direct supervisory experience managing technical teams.
- HIPPA compliance experience
- 3+ years of hands-on data center management experience (physical and virtualized).
- Expert ability to facilitate technical discussions with non-technical audiences and translate business needs into IT requirements.
- Bachelor’s degree from an accredited university.
Nice-to-Haves:
- Proven track record of successfully migrating on-premise services to hybrid or cloud-based environments.
- Experience dealing with FedRAMP.
- Direct experience implementing and managing security controls based on NIST 800-53.
- Senior Certifications: CCNP (Cisco), CISSP, CISM, ITIL, or PMP.
- Background in Healthcare IT or government contracting (CMS/HHS environments).
- Proficiency in Cisco networking, Fortinet security, and Azure/AWS cloud administration.
