IT Support Specialist

Serenity Healthcare is hiring an IT Support Specialist ON SITE for our corporate office located in our Las Colinas, Texas office. (No relocation assistance is available.) This employee will be instrumental in procuring, configuring, and managing the hardware and software to propel the company to new levels. The ideal candidate has excellent interpersonal skills, a kind bedside or desktop manner and can keep systems running smoothly ahead of business demands. This is a great opportunity to grow your career and make a difference for those who need it most!

What You Will Do

Respond in a timely manner to service issues and requests
Provide technical support to users company-wide and be the first point of contact for errors
Support new clinic openings by pulling and terminating low-voltage cabling and installing network and camera equipment
Install, configure, and troubleshoot hardware, software, systems, networks, printers, and scanners; Microsoft 365, VoIP systems, etc.
Repairing and replacing equipment, as necessary
Organizing and scheduling upgrades and maintenance without deterring others from completing their work
Investigate, research, and propose new services and products to solve business problems
Available on call and occasionally work outside normal business hours

What We Are Looking For

2+ years of relevant professional experience in an IT environment
Help Desk support experience
Cloud-native Office, 365, Azure / Entra, and other Microsoft services
Voice Over IP Telephony experience
A+, Cloud+, Microsoft Certifications, or other industry certifications
Thorough knowledge of desktop applications in a Windows environment and some knowledge of Mac and Linux environments
Ability to travel as needed to support new clinics
Prior experience with audio/visual equipment supporting large meetings

Values

A technical, logical problem solver, with a keen eye for detail
Ability to prioritize conflicting priorities based on urgency and business needs.
Excellent communication skills.
Foster an environment that encourages teamwork, empowerment and collaboration, both internally and externally
Take ownership of tasks with minimal direction and find optimal solutions for them
The physical nature of the role occasionally requires the ability to lift and carry heavy equipment.
Be confident enough to share your ideas, but humble enough to learn from others
Learn, innovate, create, solve problems, share

Who We Are

Serenity Healthcare has helped thousands of patients take back their lives from mental illness with specialized clinical expertise and the foremost cutting-edge technology available in mental health today.

We believe people should live their best lives, and mental health is a substantial segment of total well-being. We bring the same passion we have for improving our patient's lives to providing a work experience that will help you do your best work, enjoy the time you invest at work, and succeed in life outside of work. We take our people and culture seriously and make it a priority to invest in both.

Benefits

Serenity not only cares about our patients, but also our employees. We offer competitive benefits to ensure that you feel added value and appreciation as you make a difference where it matters most. We offer above market compensation, insurance benefits (with 90% of your premium paid by Serenity), many advancement opportunities, generous paid time off, Major Holidays off, and MORE!

Serenity Mental Health Centers is an equal opportunity employer. This position is contingent upon successfully completing a criminal background check upon hire.

Serenity Healthcare

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IT Support Specialist