Location: Phoenix, AZ
Travel: Occasional
Hours: 30-40 hours/week
Hire Type: Long-term contract (possibility to convert full-time)
Core Responsibilities:
- Providing routine support of the desktop environment by providing client support when required.
- Performing appropriate routine maintenance of desktop systems (ex: patching) to ensure reliable and secure performance, including but not limited to applying security patches, implementing version upgrades, etc.
- Participating in the resolution of technical problems and applying appropriate trouble-shooting skills and ensure best-practice steps are followed.
- Understanding of Group Policy, Application Deployment, and monthly desktop Operation System patching via InTune and Configuration Manager.
- Ensuring accurate execution of support procedures is followed by adhering to documented processes and procedures.
- Building relationships with clients to better support their needs.
Must-Haves:
- Minimum of three years’ experience in a technical support environment.
- Fundamental knowledge and experience with the ITIL framework (incident management).
- Fundamental knowledge of the desktop operating systems (Windows 10 and onwards).
- Fundamental knowledge of Microsoft InTune and Microsoft Azure.
- General desktop analyst skills.
- Experience in providing support to business users and fellow employees.
- Experience supporting remote locations.
- Customer relationship skills, demonstrated responsiveness, analytical thinking, problem solving, and planning skills are required.
- Good working knowledge of Microsoft Windows 10/11, Intune, Microsoft Office 365, Active Directory, Microsoft Endpoint Configuration Manager, Window Server and networking Hardware installation and support.
- Good understanding of computer workstation hardware and troubleshooting skills
