Job Summary:
The IT Support Specialist position will be responsible for maintaining software and hardware on company end user devices and resolving incidents, while maintaining excellent support in a timely manner. Provide technical support for the company’s technology devices that are on-site and remote through the phone, video, and written communication.
Summary of Accountabilities:
- Great customer service (internal employees) and interpersonal skills.
- Diagnose and resolve software and hardware incidents to include, but not limited to workstations, phones, and network across a wide variety of software applications.
- Maintain excellent and effective verbal and written communication skills at various levels within the organization.
- Provide prompt and accurate troubleshooting on employee corporate devices physically and remotely to provide fixes.
- Must have excellent problem-solving and critical thinking skills.
- Configure systems in accordance with company standards.
- Conduct regular maintenance and upgrades on employee systems for hardware/software.
- Direct and escalate issues as needed or unresolved issues to Systems Administrator.
- Create service tickets with software and hardware vendors for incidents as needed while troubleshooting the incident until resolved.
- Maintain a list of issues and tasks and report status updates to supervisor.
- Maintain, track, and update documentation related to the job position.
- Onboarding new employee technology.
Qualifications:
- Ability to identify issues and resolve them until completion.
- Strong interpersonal skills in both verbal communication and written communication.
- Demonstrate a willingness and passion to learn new techniques and procedures.
- Ability to think and work independently and meet necessary deadlines.
- Read and understand technical documentation (equipment manuals, installation guides, written procedures, and policies, etc.)
- Ability to multitask in a fast-paced environment.
- Experience with operating system deployment software.
Experience Requirements:
- 1 year of relevant Information Technology experience
- Technical knowledge with Windows 10 and 11 within a domain environment.
- Knowledge with Office 365 for Exchange, SharePoint, OneDrive, Teams, and Office Applications.
- General knowledge with Apple iOS Devices.
- Technical knowledge on basic networking protocols and components
Training \ Certification \ Education Requirements:
- CompTIA A+ Certification preferred
Abilities Required:
- Must be able to communicate effectively with internal employees and external support vendors.
- Must be able to see and distinguish different colors, read small print, and hear/recognize audible signals such as dial tones.
- Must have valid driver’s license and can legally operate a passenger vehicle within the state of Arizona
- The ability to use hand and power tools in a safe and efficient manner.
- Utilize common hand tools, safely, and in accordance with company policies and procedures.
- Positive and effective interaction with internal employees and external customers.
Disclaimer:
The above statements are intended to describe the general nature and level of work
being performed by people assigned to this classification. They are not to be construed
as an exhaustive list of all responsibilities, duties, and skills required of personnel so
classified. All personnel may be required to perform duties outside of their normal
responsibilities from time to time, as needed.
Level 3 Audiovisual is an equal opportunity employer. All applicants will be considered for
employment without attention to race, color, religion, sex, sexual orientation, gender
identity, national origin, veteran, or disability status
