Job Title: Tier 1 Desktop Support (Part-Time 15-20 hours per week)

Location: Westwood, CA (On-site 1 day per week, or as needed)

Schedule: 15–20 hours per week, part-time with potential to expand into a full-time role supporting additional clients in the Southern California area.

Overview:

We are seeking a reliable and customer-focused Tier 1 Desktop/Helpdesk Support professional to provide on-site and remote IT support for a growing office environment. The role will focus on day-to-day technical support tasks, ensuring employees have a smooth and efficient technology experience. This is an excellent opportunity for someone with solid troubleshooting skills and a service-oriented mindset who is looking to build their career in IT support.

Responsibilities:

Provide Tier 1 technical support to office staff, both in person and remotely.
Assist with email migration, email account setup, and password resets.
Troubleshoot software, printer, and desktop support issues.
Support office technology setup including Wi-Fi connectivity, conference room equipment, and workstation configurations.
Manage and respond to support requests via email, phone, and a ticketing system.
Ensure consistent on-site availability for in-person issues one day per week (with flexibility for additional visits as needed).
Escalate advanced issues to senior IT resources or external support when necessary.
Maintain a professional presence and deliver excellent customer service in a business casual office environment.

Qualifications:

1+ year of experience in IT helpdesk or desktop support role preferred.
Strong troubleshooting skills for Windows and/or Mac OS environments.
Familiarity with common office applications (Microsoft Office, Outlook, etc.).
Experience with basic IT tasks such as email migrations, printer installs, and password management.
Ability to work independently, prioritize multiple tasks, and communicate effectively with non-technical users.
Business casual dress and professional demeanor required.
Must be local to the Westwood/Brentwood area for on-site visits.

Additional Details:

Approximately 30 employees in the office, with a few remote staff members.
Parking validation provided.
Start date: ASAP, pending standard background check.
Interview process: Initial 15-minute Zoom screen, followed by final interview.

The Intersect Group

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