IT Support Specialist – Build Your Tech Career with a Growing Non-Profit!
- Location: Onsite in Andover, MA
- Schedule: Monday-Friday, 8 AM – 4 PM
- Salary: $62,000 - $70,000/year
Are you an IT problem-solver looking for a hands-on role where you can make an impact? Do you want to grow your career in a collaborative, mission-driven environment? If so, we want you on our team at NEEDS Center!
As an IT Support Specialist, you'll be one of our go-to specialists for our employees, providing technical support across our 27 group homes & 4 Day Centers in Massachusetts. You’ll help troubleshoot, install, and maintain hardware, software, and networks—keeping our essential services running smoothly.
What you will be doing:
- Ensures prompt computer, telephone, and network support to all system users
- Provides technical assistance and advice to NEEDS staff and Reports to the DIT on a regular basis on department performance, critical issues, resource needs, etc.
- Performs daily IT operations as needed.
- Installs, and/or provides technical advice for the installation of technology.
- Running and terminating networking cables for networking infrastructure
- Communicates and implements companywide policies and procedures.
- Helps execute short and long-term plans to meet present and future automation, communication, and other technology needs.
- Helps implement security of the IT infrastructure and systems and executes short and long-term plans for eliminating security risks.
- Confers with operational and management employees of all departments to learn the nature of their operations and the type of data and equipment needed to attain desired results.
- Helps analyze business requirements for IT systems and assesses need for new equipment and software.
- Ensures a complete inventory of all company -owned computer hardware and software and maintains a regular schedule for routine maintenance of equipment and software.
- Position will require occasional (2-3 times per year) travel to Florida for 1-2 days.
- Performs other related duties as required.
What we’d like from you:
- Strong troubleshooting skills – You enjoy solving problems and helping others.
- Basic knowledge of networking & IT principles – Experience with networking, PowerShell scripting (preferred), and cybersecurity (a plus).
- Windows & Mac OS experience – Familiarity with Microsoft Azure, Office 365, and Zendesk is preferred.
- Excellent communication skills – You can explain technical concepts in a way that non-technical staff can understand.
- Customer-focused mindset – You’re patient, approachable, and ready to assist.
- Prior helpdesk or IT experience – Whether in a previous role or through hands-on projects, you’ve worked in a technical support environment.
Why You’ll Love Working Here:
- Meaningful Work – Support an organization dedicated to helping individuals with developmental disabilities achieve independence.
- Career Growth – Learn from experienced professionals and advance in the IT field.
- Awesome Benefits include:
--->Health Insurance (Blue Cross Blue Shield)
--->Dental, Vision, & Flexible Spending Accounts (FSA)
--->403B Retirement Plan with Generous Employer Match
--->Generous PTO & 11 Paid Holidays (including your birthday off!)
--->Tuition Reimbursement & Tuition Remission
Pay: $60,000-$70,000/year
The NEEDS Center provides support and services for individuals with developmental disabilities, including Autism Spectrum Disorder (ASD), with a focus on those experiencing challenging behaviors or dual diagnoses. Our approach combines Applied Behavior Analysis (ABA) and Positive Behavior Support (PBS) to help individuals achieve greater independence.
