IT Support Specialist – Build Your Tech Career with a Growing Non-Profit!

Location: Onsite in Andover, MA
Schedule: Monday-Friday, 8 AM – 4 PM
Salary: $62,000 - $70,000/year

Are you an IT problem-solver looking for a hands-on role where you can make an impact? Do you want to grow your career in a collaborative, mission-driven environment? If so, we want you on our team at NEEDS Center!

As an IT Support Specialist, you'll be one of our go-to specialists for our employees, providing technical support across our 27 group homes & 4 Day Centers in Massachusetts. You’ll help troubleshoot, install, and maintain hardware, software, and networks—keeping our essential services running smoothly.

What you will be doing:

Ensures prompt computer, telephone, and network support to all system users
Provides technical assistance and advice to NEEDS staff and Reports to the DIT on a regular basis on department performance, critical issues, resource needs, etc.
Performs daily IT operations as needed.
Installs, and/or provides technical advice for the installation of technology.
Running and terminating networking cables for networking infrastructure
Communicates and implements companywide policies and procedures.
Helps execute short and long-term plans to meet present and future automation, communication, and other technology needs.
Helps implement security of the IT infrastructure and systems and executes short and long-term plans for eliminating security risks.
Confers with operational and management employees of all departments to learn the nature of their operations and the type of data and equipment needed to attain desired results.
Helps analyze business requirements for IT systems and assesses need for new equipment and software.
Ensures a complete inventory of all company -owned computer hardware and software and maintains a regular schedule for routine maintenance of equipment and software.
Position will require occasional (2-3 times per year) travel to Florida for 1-2 days.
Performs other related duties as required.

What we’d like from you:

Strong troubleshooting skills – You enjoy solving problems and helping others.
Basic knowledge of networking & IT principles – Experience with networking, PowerShell scripting (preferred), and cybersecurity (a plus).
Windows & Mac OS experience – Familiarity with Microsoft Azure, Office 365, and Zendesk is preferred.
Excellent communication skills – You can explain technical concepts in a way that non-technical staff can understand.
Customer-focused mindset – You’re patient, approachable, and ready to assist.
Prior helpdesk or IT experience – Whether in a previous role or through hands-on projects, you’ve worked in a technical support environment.

Why You’ll Love Working Here:

Meaningful Work – Support an organization dedicated to helping individuals with developmental disabilities achieve independence.
Career Growth – Learn from experienced professionals and advance in the IT field.
Awesome Benefits include:

--->Health Insurance (Blue Cross Blue Shield)

--->Dental, Vision, & Flexible Spending Accounts (FSA)

--->403B Retirement Plan with Generous Employer Match

--->Generous PTO & 11 Paid Holidays (including your birthday off!)

--->Tuition Reimbursement & Tuition Remission

Pay: $60,000-$70,000/year

The NEEDS Center provides support and services for individuals with developmental disabilities, including Autism Spectrum Disorder (ASD), with a focus on those experiencing challenging behaviors or dual diagnoses. Our approach combines Applied Behavior Analysis (ABA) and Positive Behavior Support (PBS) to help individuals achieve greater independence.

NEEDS Center

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