Business Consulting: Includes analysis/evaluation of business and/or system process and functional requirements, development of business cases, client support during system development and implementation, development and maintenance of service level agreements. Develops relationships with upstream and downstream business partners. Develops/maintains and changes business processes, and understands the business processes of assigned partners and how they relate to our functional areas. Develops and recommends changes to business processes.
Essential Functions:
- Knowledge of application of standard principles, theories, and techniques.
- Uses professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways.
- Demonstrates development of positive relationships with peers.
- Understand their functional area business processes.
- Is assigned to investigate, document, and analyze client requirements in project areas such as: new/existing business operating models with innovative approaches to applicable department solutions support, market research of emerging or available product functionality and operational readiness assessment.
- Assesses scope and impact of client business needs.
- Support Business Case Development.
- Participates in the analysis of client business processes and functional requirements and in the preparation of appropriate documentation to communicate and validate the information.
- Participates in workflows, process diagrams and gap analysis.
- May assist in the development of project plans.
- May use the associated project planning tools.
Secondary Functions:
This position is in the Operations Department of HPWD, and will support learning events, learning technology, vendor management, and other operational duties as assigned.
Primary Location: California,Oakland,1800 Harrison
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon-Fri
Working Hours Start: 8:30 AM
Working Hours End: 5:00 PM
Job Schedule: Full-time
Job Type: Standard
Employee Status: Regular
Job Level: Individual Contributor
Department: Health Plan Workforce Development
Travel: Yes, 5 % of the Time Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.
