Location: Union City, CA

FLSA Status: Non-Exempt

Reports To: Sr. Helpdesk Manager/IT Administrator

Hourly Rate: $25-$30 per hour

About The Company

Vintner’s Distributors is the corporate arm for Au Energy, Loop Neighborhood Market, and Poppy Market and is based in Union City, CA, with stores and stations across California. The company was founded in 1978 and develops real estate and owns and operates gas stations with convenience stores and car washes. It also has a wholesale division that delivers fuel to dealer locations in the market.

Position Summary

The IT Specialist supports technology systems across our convenience store chain, ensuring reliable, secure, and efficient operations at both the store and corporate levels. This role provides Tier 1 and Tier 2 technical support, assists with infrastructure maintenance, and supports technology rollouts and system improvements.

The ideal candidate is solutions-oriented, service-focused, and comfortable working in a fast-paced, multi-location retail environment where system uptime is critical.

Key Responsibilities

Technical Support & Troubleshooting

Provide Tier 1 and Tier 2 support for field and corporate users
Troubleshoot hardware, software, and connectivity issues including desktops, laptops, POS systems, payment terminals, printers, scanners, and handheld devices
Utilize remote support tools to diagnose and resolve issues for store locations
Document incidents, resolutions, and recurring issues within the ticketing system
Escalate complex issues to appropriate internal teams or vendors

Retail Systems & Infrastructure Support

Support point-of-sale (POS) systems and retail technology platforms
Assist with installation, configuration, and maintenance of hardware and software
Support network connectivity, including LAN/WAN, Wi-Fi, and VPN environments
Coordinate with third-party vendors for equipment repair and system support
Help maintain system security standards, including PCI compliance requirements

Projects & Continuous Improvement

Participate in technology deployments and upgrades (e.g., POS rollouts, hardware refreshes, infrastructure improvements)
Assist with testing, implementation, and documentation of new systems
Identify trends in recurring technical issues and recommend process improvements
Support IT asset tracking and inventory management

Customer Service & Communication

Deliver professional and responsive service to store operators and corporate teams
Communicate technical information clearly to non-technical stakeholders
Provide basic user guidance and training as needed

Requirements

Bachelor’s degree in related field
2+ years of IT support experience, preferably in retail or multi-location environments
Experience supporting hardware, software, and network troubleshooting
Familiarity with POS systems and retail technology environments
Strong problem-solving skills and attention to detail
Excellent communication and customer service skills

Preferred

Industry certifications (CompTIA A+, Network+, Microsoft, etc.)
Experience with ticketing systems and remote support tools
Basic knowledge of cybersecurity practices and payment card industry (PCI) standards
Experience supporting multi-site network infrastructure

Physical Requirements

Ability to lift and move IT equipment up to 40 lbs.
Ability to sit, stand, bend, and perform equipment installations as needed

Compensation & Benefits

Competitive base salary with performance-based bonus potential
Comprehensive medical, dental, and vision coverage
401(k) retirement plan with employer match
Paid vacation and holidays

Salary Description $25-$30 per hour

Loop Neighborhood

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