About the Role
We are seeking a detail-oriented and proactive IT Help Desk Specialist to provide technical support to users, ensuring smooth and efficient operations across systems and networks. The ideal candidate is bilingual (English–Spanish), customer-focused, and capable of troubleshooting a wide range of hardware and software issues.
Key Responsibilities
- Provide first and second-level technical support to end users via phone, chat, or in person.
- Troubleshoot and resolve issues related to Windows and Mac OS systems.
- Support and maintain Windows Server environments.
- Monitor, diagnose, and escalate issues related to Cisco networks and devices.
- Manage and document incidents using a ticketing system (e.g., Jira, ServiceNow, Zendesk).
- Collaborate with other IT teams to ensure timely resolution of technical problems.
- Maintain accurate records of configurations, procedures, and solutions.
Qualifications
- 2+ years of experience in user support or help desk roles.
- Solid understanding of Cisco network devices (routers, switches, firewalls).
- Strong knowledge of Windows and Mac OS operating systems.
- Experience with Windows Server administration and support.
- Proficiency in ticketing systems and IT documentation.
- Bilingual: English and Spanish (required).
- Excellent communication and problem-solving skills.
Preferred
- CompTIA A+, Network+, or equivalent certification.
- Experience working in fast-paced, multilingual environments.
