Job Summary
Job Description & Skillset:
Required Qualifications, Experience and Skills:
¿ At least 6 to 8 years of SAP CRM Service consulting experience
¿ Team member for at least ONE full life cycle SAP PM/CS or SD and ONE CRM Service Implementation
¿ Support Lead for SAP CRM Service. Address and resolve help desk tickets in a timely and efficient manner, providing hands on user support as needed
¿ Heavy hands on experience with various CRM application areas such as: Installed Base, Service Contract/Service order Management/Warranty Management/Case management/Interaction Center & RPA /Field Application (Mobile)/ Analytics
¿ Knowledge of ASAP methodology/SOLMAN & Exposure/knowledge to SAP's Best Practices
¿ Interpersonal skills: strong presentation/ communication / facilitation/ leadership skills (oral and written)
¿ Ability to work independently, guide clients, understand business processes and work cohesively with project / support team members.
¿ Design, implement and configure minor to major functionalities in SAP CRM Service
¿ Willingness to work both in production support and change requests / implementations as needed
¿ CRM Middleware knowledge /exposure is added plus.
¿ Work with CRM, Supply Chain and Finance data owners to fix data issues or to re assign responsibilities
Expertise:
¿ Hands on experience on latest releases: CRM 7.0
¿ Extensive previous CRM Service configuration experience
¿ Previous implementation experience with semi conductor industries is a BIG PLUS
¿ Prior Big 5 consulting experience
¿ Certifications in SAP CRM Service
Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.
